DEPARTMENT: Operations - Software
REPORTS TO: Software Engineering Manager
DIRECT REPORTS: None
STATUS: Non-Exempt, Full-Time
LOCATION: Holland Patent, NY, Hybrid Position
PAY RANGE: $32.36 - $53.37 per hour
ROLE OVERVIEW
The Software Developer is responsible for using their knowledge of programming languages to design and create new software. Some of the duties include meeting with users to determine their software needs (requirements gathering), coding and testing software to ensure performance and functionality and managing APIs between system.
ROLE CAPABILITIES
Software Development & Maintenance
- Designs and builds software solutions based on defined requirements
- Maintains and improves existing software across multiple functionality areas
- Produces efficient code that supports expected functionality and performance
- Manages APIs and integrations between systems
- Corrects defects and implements fixes that restore expected behavior
Software Collaboration
- Collaborates with management, departments, and customers to identify requirements and specifications
- Translates user needs into development tasks and technical specifications
- Works within a team environment to align development work to shared requirements
- Assesses user feedback and observed issue patterns to recommend improvements
Testing, Deployment & Issue Resolution
- Tests software to confirm performance and functionality
- Deploys programs, applications, and release updates
- Troubleshoots and debugs software issues across systems and integrations
- Identifies root causes and validates fixes before release
Code Quality & Documentation
- Participates in code reviews to support code quality and consistency
- Refactors code to improve maintainability
- Develops technical documentation that supports future development work
- Maintains documentation aligned to system changes and improvements
MINIMUM JOB QUALIFICATIONS:
- Associate’s Degree in Computer Science and/or relevant working experience
- A strong understanding of HTML and CSS, Database Design Principles, and Transact SQL
- A willingness to learn and use the PowerBuilder development language to maintain current in-house systems
- Demonstrated ability to:
- Build and maintain trust-based relationships
- Communicate effectively using a variety of technologies and methods
- Adapt to changing priorities, processes, technologies, and business needs.
- Manage projects and priorities from planning through execution to achieve desired outcomes.
- Understand stakeholder needs, analyze information and data, and develop effective solutions that drive results.
- Valid driver’s license or ability to access transportation
- Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions, exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
PREFERRED JOB QUALIFICATIONS:
- Bachelor’s Degree in Computer Science
- Experience using Visual Studio to build solutions, ASP.NET MVC and .NET Core using C#, JavaScript (ES6)
- Experience or understanding of Source Control systems, especially GitHub
- Knowledge of Object-Relational Mapping frameworks, especially Entity Framework
SCORECARD METRICS:
- Reduce Lead-to-Billed Days to below 236.
- Improve Mean Time to Resolution (MTTR) to under 48 hours.
- Improve MACD completion to under 48 hours.
- Deliver automation and AI initiatives that reduce manual effort and improve operational performance.
Skills Required
- Associate's degree in Computer Science or relevant working experience
- Strong understanding of HTML and CSS
- Understanding of database design principles and Transact-SQL
- Willingness to learn and use PowerBuilder
- Ability to build and maintain trust-based relationships
- Effective communication using various technologies and methods
- Ability to adapt to changing priorities, processes, technologies, and business needs
- Ability to manage projects and priorities from planning through execution
- Ability to understand stakeholder needs, analyze information and data, and develop effective solutions
- Valid driver's license or access to transportation
- Ability to perform the listed physical activities and lift up to 10 pounds occasionally
- Bachelor's degree in Computer Science
- Experience with Visual Studio, ASP.NET MVC, .NET Core, C#, and JavaScript ES6
- Experience or understanding of source control systems, especially GitHub
- Knowledge of object-relational mapping frameworks, especially Entity Framework
What We Do
Oneida County Rural Telephone (OCRT) is a third-generation, family-owned telecommunications provider serving Central New York. It evolved from traditional local telephone service into delivering residential and business voice communications and broadband over its fiber-optic network. The company serves communities including Holland Patent, Stittville, Floyd, Steuben, Westernville, and parts of Marcy, is the parent company of Northland Communications, and is committed to providing a great customer experience.
