Software Contracts Assistant
Classification: FLSA Non-Exempt
Reports To: Software Contracts Supervisor
Summary
The Software Contracts Assistant will support the management of Software Maintenance & Support (SMS) contracts and assist with executing the term license renewals. This role is key in ensuring timely and accurate record-keeping, engaging regularly with our global customer base and internal team members and requires extensive research into our Customer Relationship Management (CRM) system.
Duties and Responsibilities
- Support contract revenue generating methods and initiatives
- Respond to customer inquiries promptly
- Prepare opportunity records, calculate contract renewal quotes and send customer correspondence
- Assist in ongoing documenting/tracking of SMS contract renewals, customer inquiries, recurring contracts and any other update to contract status’
- Inquire with Application Scientists for customer contact information, license configurations/specifications and order details
- Assist in generating regular reports and distribute to relevant team members
- Participate in regular weekly, monthly, quarterly and annual meetings to review workflows, progress and sales targets; some may require in-person attendance
- CRM training will be ongoing dependent on employee’s familiarity and comfort with the program
- Support various special projects, as needed
- Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA)
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice
Minimum Qualifications
- Associate degree in Business Management or Communication, Liberal Arts or related fields. Experience can substitute for education on a year-for-year basis.
- Two (2) years of office or administrative support for a whole team or related experience (as a coordinator, in customer service, etc.)
- Authorization to work in the United States, or appropriate authorization to work in the applicant’s current home country (Indica Labs, LLC does not sponsor work visas)
Preferred Qualifications
- Working familiarity in a CRM like Salesforce, Hubspot, Vtiger or Zoho, etc.
- Strong Microsoft Office experience – especially Outlook, Excel and Teams
- Professionalism in written and verbal communications
- Experience in a software or scientific-based company
- Preference given to applicants currently residing in New Mexico
Knowledge, Skills, and Abilities
- Master-like ability to be meticulous with details
- Dedication to integrity in your work product
- Skilled at prioritizing and multi-tasking several items at once
- Critically think through complex, evolving workflows and make recommendations for efficiencies and improvements
- Communicate information clearly and concisely both verbally and in writing with a global customer base
- Ability to calculate math and percentage functions
- Work independently with limited to no supervision, but equally support team initiatives when asked
- Read and understand information and ideas presented exclusively in writing
- Requires work at computer workstation for 7+ hours a day
- Accurate and quick typing skills
Location
This position is based at our headquarters in Albuquerque, New Mexico and is a full-time in office position.
Working Conditions and Physical Effort
- Up to 5% travel is required for this position
- No, or limited physical effort required
- No, or limited exposure to physical risk
- Work is normally performed in a typical interior/office work environment
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Skills Required
- Associate degree in Business Management, Communication, Liberal Arts, or a related field; equivalent experience may substitute year for year
- Two years of office or administrative support experience, customer service, coordinator experience, or related experience
- Authorization to work in the United States or appropriate authorization to work in the applicant's current home country
What We Do
Indica Labs is the world’s leading provider of computational pathology software and services. Our flagship HALO® image analysis platform enables fast, quantitative evaluation of tissues using a broad range of artificial intelligence (AI) and computer vision algorithms. HALO Link™ and HALO AP™ facilitate remote image analysis, collaboration and management. Through a combination of precision, performance, scalability, and usability our software solutions enable pharmaceutical companies, diagnostic labs, research organizations, and Indica’s own contract pharma services team to advance tissue-based research, clinical trials, and diagnostics. Indica Labs is proudly located in Albuquerque, New Mexico. Drawing from the rich pool of local talent, our software development and IT support team are experts in their respective fields. including image analysis, artificial intelligence, web development, databases, network architecture and security. To support our customers, we have experienced PhD-level application scientists and pharma services team members based in locations across the US, Europe, Japan and China who are ready to assist you. Our single mission is to help customers extract the most useful data from their digital pathology.
