SOC Supervisor

Job Summary:

The SOC Supervisor, based in Algosystems in Athens Greece, will lead and supervise Algosystems’ SOC Level 2 and Level 3 Analysts, ensuring effective security incident investigation, advanced threat detection and high-quality security operations for enterprise customers.

What You Will Do: 

The role combines technical leadership, incident response expertise, detection engineering, threat hunting and continuous improvement of SOC capabilities.

Working closely with the SOC Manager and SOC Engineering team, the role provides expert-level guidance to SOC analysts and contributes to the evolution of Algosystems’ Managed Security Services.

Job Responsibilities

• Lead, coordinate and develop SOC L2/L3 Analysts, ensuring effective workload distribution, investigation quality, timely incident resolution and SLA compliance.
• Provide expert technical guidance and escalation support to L1 Analysts, improving alert triage, investigation effectiveness and escalation quality.
• Lead and support complex security incident investigations, coordinating technical response activities, containment recommendations, escalations and root cause analysis.
• Provide technical guidance and support to customers during security incidents and service escalations, collaborating with SOC and Service Managers on customer communications, incident reporting, service reviews and security performance reports.
• Drive Detection Engineering, including the development, tuning and optimization of SIEM correlation rules, detection use cases and alerting logic to improve detection coverage and reduce false positives.
• Coordinate proactive Threat Hunting activities, leveraging threat intelligence, threat behavior analysis and frameworks such as MITRE ATT&CK.
• Establish and continuously improve SOC investigation procedures, playbooks, escalation workflows, knowledge bases and incident handling methodologies.
• Collaborate closely with SOC Engineering on new technologies, SIEM integrations, automation, SOAR/XDR capabilities, detection requirements and operational acceptance of new solutions.
• Monitor SOC operational effectiveness, including detection quality, incident response times, investigation backlog, recurring incidents and analyst performance.
• Coach and train SOC analysts, supporting technical development, certifications, knowledge sharing and continuous improvement.

Qualifications and Work Experience

• 5+ years of professional experience in Cybersecurity Operations, SOC or Incident Response, including experience in senior analyst, technical leadership or team coordination roles.
• Strong hands-on experience with IBM QRadar and Microsoft Sentinel, including incident investigation, correlation rules, detection use cases and SIEM optimization.
• Experience with Splunk Enterprise Security will be considered a strong advantage.
• Strong knowledge of security incident investigation, threat detection, threat hunting, log analysis and incident response methodologies.
• Experience with EDR/XDR, network security monitoring, threat intelligence platforms and security automation technologies.
• Good understanding of MITRE ATT&CK, detection engineering methodologies, threat hunting techniques and SOC operational processes.
• Experience supporting enterprise customers and handling complex security incidents and technical escalations.
• Strong analytical, troubleshooting, communication, coaching and team leadership skills.
• Relevant cybersecurity certifications (e.g., GCIH, GCIA, GCFA, SC-200 or equivalent) are desirable.
• University degree in Computer Science, Cybersecurity, Engineering or a related discipline.
• Excellent command of English, written and spoken.

What We Offer:

• Competitive remuneration package.

• Private medical and life insurance.
• Training and development opportunities within a market-leading, fast growing organization
• Exposure to a multinational environment and global teams.
• A collaborative and inclusive workplace culture focused on innovation and growth.

 If you want to be part of one of the top leading software firms in the FinTech industry internationally, we want to hear from you!

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About Profile Software

Profile Software is a leading international software solutions provider with over 30 years of experience in the FinTech industry. With presence in major financial centers across Europe, the Middle East, America, Asia, and Africa, we deliver innovative, scalable, and award-winning solutions to financial institutions worldwide.

Profile Software is listed on the Athens Stock Exchange and continues to grow rapidly, driven by continuous investment in technology and people.