As a Site Reliability Engineer II at JPMorgan Chase within the Commercial Investment Bank, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.
Job responsibilities
- Executes small to medium projects independently with initial direction and graduates to designing and delivering projects independently
- Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Participates in triaging, examining, diagnosing, and resolving incidents and works with others to solve problems at their root
- Recognizes toil within the role and proactively works towards eliminating it through systems engineering or updating application code
- Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
- Applies enterprise-authorized AI capabilities within the work environment to identify recurring toil and reliability risks from operational signals, prioritizing reuse-first improvements and measurable SLO outcomes.
- Formal training or certification on software engineering concepts and 2+ years applied experience
- Understanding of using Copilot/AI Tools and Concepts.
- Ability to code in at least one programming language.
- Experience maintaining a Cloud-base infrastructure
- Proficiency in one or more technology domains, with the ability to solve complex and mission-critical problems within a business or across the firm. Excellent debugging and troubleshooting skills
- Proficient in coding with at least one programming language and open to learning modern technologies, such as Python, Java, etc.
- Expertise in the instrumentation, customization, and use of modern monitoring tools like Dynatrace, Grafana, Splunk, AWS, Kubernetes, Geneos, Kafka, MQ, etc.
- Hands-on experience with modern cloud technologies such as AWS, Gaia, etc. Expertise in at least one relational database (e.g., SQL Server, Oracle, DB2).
- Skilled in performance monitoring and capacity management of large systems using various tools. Comfortable working in an Agile environment and proficient in Continuous Integration and Continuous Delivery practices.
- Strong attention to detail and time-management skills. Proficient in Site Reliability Engineering (SRE) concepts, principles, and practices. Proficient with containers or common server operating systems such as Linux and Windows.
- Certification in programming languages and/or cloud technologies.
- Experience in Custody, Securities, or Trading domains, including areas such as FX Cross Currency, High and Low Value Payments, SWIFT, Real-Time Payments, Trading, Corporate Actions, etc.
- General knowledge of the financial services industry
Skills Required
- Formal training or certification in software engineering concepts
- 2+ years of applied software engineering experience
- Understanding of Copilot, AI tools, and related concepts
- Ability to code in at least one programming language
- Experience maintaining cloud-based infrastructure
- Proficiency in at least one technology domain and ability to solve complex, mission-critical problems
- Excellent debugging and troubleshooting skills
- Proficiency in at least one programming language, with openness to modern technologies such as Python or Java
- Expertise with monitoring tools such as Dynatrace, Grafana, Splunk, AWS, Kubernetes, Geneos, Kafka, or MQ
- Hands-on experience with modern cloud technologies such as AWS or Gaia
- Expertise in at least one relational database, such as SQL Server, Oracle, or DB2
- Performance monitoring and capacity management experience for large systems
- Comfort working in an Agile environment
- Proficiency in Continuous Integration and Continuous Delivery practices
- Proficiency in Site Reliability Engineering concepts, principles, and practices
- Experience with containers or Linux and Windows operating systems
- Certification in programming languages or cloud technologies
- Experience in custody, securities, or trading domains
- General knowledge of the financial services industry
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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