There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skills to drive innovation and modernize some of the world's most complex and mission-critical systems. At JPMorganChase, you'll be part of a team that values curiosity, collaboration, and continuous improvement — where your contributions directly shape the reliability and resilience of platforms that matter.
As a Site Reliability Engineer II at JPMorganChase within Corporate Risk Technology, you will solve complex and broad business problems with simple, straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure — independently decomposing and iteratively improving on existing solutions. You are a meaningful contributor to your team, sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities
- Guide and support team members in building appropriate-level designs, gaining peer consensus, and driving adoption of site reliability engineering best practices across the team
- Collaborate with software engineers and cross-functional teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery pipelines
- Implement infrastructure, configuration, and network as code for the applications and platforms within your scope
- Partner with technical experts, key stakeholders, and team members to resolve complex problems and proactively address issues using service level indicators and objectives before they impact customers
- Identify and address roadblocks, propose improvements to solve business problems, and explore new technologies where appropriate
- Apply familiarity with availability, reliability, and scalability principles to iteratively improve outcomes in collaboration with partners
- Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements
- Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to service level objective outcomes
Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and proficient applied experience
- Proficiency in site reliability culture and principles, with the ability to implement site reliability practices within an application or platform
- Proficiency in at least one programming language such as Python, Java/Spring Boot, or .NET
- Experience in observability practices such as white and black box monitoring, service level objective alerting, and telemetry collection
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., cloud, AI, mobile platforms)
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support site reliability engineering workflows, with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following security and data handling requirements
Preferred qualifications, capabilities, and skills
- Experience with continuous integration and continuous delivery tooling
- Familiarity with container technologies and container orchestration platforms
- Experience troubleshooting common networking technologies and issues
- There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
Skills Required
- Formal training or certification in site reliability engineering concepts
- Applied experience with site reliability engineering concepts
- Proficiency in site reliability culture and principles
- Ability to implement site reliability practices within an application or platform
- Proficiency in at least one programming language, such as Python, Java/Spring Boot, or .NET
- Experience with observability practices, including white-box and black-box monitoring, service level objective alerting, and telemetry collection
- Proficient knowledge of software applications and technical processes within a technical discipline such as cloud, AI, or mobile platforms
- Working knowledge of enterprise-authorized AI capabilities for site reliability engineering workflows
- Ability to validate AI-assisted operational recommendations and follow security and data handling requirements
- Experience with continuous integration and continuous delivery tooling
- Familiarity with container technologies and container orchestration platforms
- Experience troubleshooting common networking technologies and issues
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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