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TDI is seeking a ServiceNow Developer to support a brand-new Agile development team at the forefront of federal IT modernization, delivering real digital transformation where it matters most. This is a rare ground-floor opportunity to architect, build, and integrate cutting-edge infrastructure solutions in support of some of our nation's most sensitive and critical missions.
This is a fully onsite opportunity requiring a daily commute to the Washington, DC area. An active TS/SCI security clearance is required.
RESPONSIBILITIES:
- Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
- Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
- Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
- Coordinate and support platform and application upgrades.
- Help design and document business process flows and propose solutions based on operational needs.
- Configure ServiceNow functions and workflows to support ticketing, order management, and re‑engineered business processes.
- Analyze customer data trends to enhance user experience and network performance.
- Engage with customers on technical considerations, issues, and system engineering decisions.
- Develop, configure, customize, and troubleshoot the ServiceNow platform.
- Automate and orchestrate tasks and integrations across applications and platforms.
- Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
- Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
- Maintain documentation and follow development best practices.
- Gather cross‑functional requirements to support ongoing ServiceNow configuration and support.
- Incorporate UI/UX requirements into ServiceNow development.
- Follow coding standards and contribute to technical documentation.
- Support data migration activities.
- Design solutions aligned with configuration management policies.
- Integrate and maintain high‑quality data across multiple sources within the CMDB.
- Active DoD TS/SCI security clearance. Ability to pass additional customer suitability screening(s) prior to start.
- Current Security+ or equivalent/higher.
- Education and experience depending on job level:
- Level III: Bachelor’s degree in a related discipline and 4-8 years of relevant experience. Additional experience may be considered in lieu of degree.
- Level IV: Bachelor’s degree in a related discipline and 8-12 years of relevant experience (or a Master’s and 6+ years). Additional experience may be considered in lieu of degree.
- At least 3 years of experience designing, developing, and supporting technology infrastructure.
- At least 2 years of ServiceNow development experience, including experience with ServiceNow upgrades.
- Excellent customer service skills with the ability to work independently, prioritize, schedule, and complete multiple tasks, and self-assign work in a fast-paced environment.
- Strong communication skills with the ability to proactively and effectively collaborate with a virtual team, clearly articulate status, and develop and present management-level briefings to customers and program leadership.
- Demonstrated potential and willingness to learn and adapt to rapid changes in technology and receive mentoring from senior developers.
- ServiceNow Certified Application Developer
- Experience or familiarity with Agile development and testing methodology
- Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
- AWS cloud and ServiceNow certifications.
The anticipated salary range for this position is $140,000 - $150,000. This range is a good-faith estimate and not a guarantee of compensation. Final compensation will be based on factors including experience, education, skills, geographic location, internal equity, market data and applicable contract requirements, and may fall outside the posted range.
Skills Required
- Active DoD TS/SCI security clearance
- Ability to pass additional customer suitability screenings before starting
- Current Security+ certification or equivalent/higher
- Level III: Bachelor's degree in a related discipline and 4–8 years of relevant experience; additional experience may substitute for the degree
- Level IV: Bachelor's degree in a related discipline and 8–12 years of relevant experience, or a Master's degree and 6+ years; additional experience may substitute for the degree
- At least 3 years of experience designing, developing, and supporting technology infrastructure
- At least 2 years of ServiceNow development experience, including ServiceNow upgrades
- Excellent customer service skills and ability to work independently, prioritize, schedule, and complete multiple tasks
- Strong communication skills, including collaboration, status reporting, and management-level briefings
- Willingness to learn and adapt to changing technology and receive mentoring from senior developers
- ServiceNow Certified Application Developer
- Experience with Agile development and testing methodology
- Experience or familiarity with ServiceNow TSM, TNI, and OMT modules
- AWS and ServiceNow certifications
What We Do
For over 20 years, TDI’s one and only passion has been delivering cybersecurity solutions to effectively manage the business of cyber. At the global vanguard of innovation, we created Cybersecurity Performance Management (CPM) and the industry-leading CPM platform, CnSight®. Combining CnSight® with our remarkable historical experience and our exceptional capabilities of cyber operations and compliance, we offer Managed Cybersecurity Performance, a first of its kind managed CPM offering. TDI’s CPM solutions mitigate risk, reduce ransomware, provide continuous compliance, improve cyber-ROI, and provide comprehensive instantaneous visibility into how an organization is performing against its cyber strategy, particularly for Boards of Directors. CnSight® is the industry-leading Cybersecurity Performance Management (CPM) platform which mitigates risk, reduces ransomware, provides continuous compliance, improves cyber-ROI, and provides comprehensive instantaneous visibility into how an organization is performing against its cyber strategy, so executives and Boards may effectively manage the business of cybersecurity– the result: reduced stress, better performance, less cost, and a true understanding of cyber investment. With CnSight® at its core, TDI’s Managed Cybersecurity Performance offering ensures strategic cyber goals are met to protect an organization’s investments, assets and reputation by reducing the risk of ransomware, lowering cyber insurance premiums, improving ROI, reducing legal and fiduciary liability, delivering actionable reporting to the Board and C-Suite, providing on-call advice, ensuring continuous compliance and providing subject matter expertise on the organization’s behalf in meeting with the C-Suite and the Board, dealing with auditors, and supporting budget decisions – the result: reduced stress, better performance, less cost, and a true understanding of cyber investment.
