JD - ServiceNow
Fresher / Associate Trainee
Attribute
Detail
Role title
ServiceNow Fresher / Associate Trainee
Location / shift
Chennai, India - Flexibility for Japan/US/UK
business hours where the account requires it
Experience
0–1 years (freshers / recent graduates)
Engagement
6 Months probation – Will be converted into Full-time,
based on assessment & expected outcomes
Role
summary
An
entry-level role for high-aptitude graduates who will be trained on ServiceNow
through the structured Train → Lab → Shadow → Project model and grow into
billable platform developers/administrators.
Must-have
requirements
Area
Requirement
Education
Bachelor's/Master's in CS, IT or related (BE /
B.Tech / MCA / BCA / B.Sc CS); consistent academic record
Programming logic
Sound problem-solving and logical reasoning;
understanding of core programming concepts
JavaScript
Fundamentals of JavaScript — the primary scripting
language of ServiceNow
Web basics
HTML / CSS awareness, client–server model, HTTP;
familiarity with JSON / XML
Database basics
SQL Relational concepts — tables, fields,
relationships, simple queries
Communication
Clear written and spoken English; comfortable in
client-facing settings
Learning agility
Self-driven; able to self-learn on a PDI (ServiceNow
Personal Development Instance) and follow a certification path;
detail-oriented
Good-to-have
• ITIL
4 awareness; any prior scripting exposure (Java/Python/SQL); a self-created PDI
or started CSA path; shift flexibility.
Responsibilities
• During training: Complete Now Learning modules, PDI build assignments and
assessments; attempt CSA (Certified System Administration) within the defined
window.
• Post-training: Deliver configuration/development tasks under supervision, following update-set
and code-review discipline; grow toward owning a module.
Screening
funnel
• Aptitude
& logical reasoning test → basic JavaScript/programming round →
communication & attitude
Skills Required
- Bachelor's or master's degree in Computer Science, Information Technology, or a related field, such as BE, B.Tech, MCA, BCA, or B.Sc. in Computer Science
- Consistent academic record
- Sound problem-solving and logical reasoning skills
- Understanding of core programming concepts
- Fundamentals of JavaScript
- Awareness of HTML and CSS
- Understanding of the client-server model and HTTP
- Familiarity with JSON and XML
- Understanding of SQL, relational database concepts, tables, fields, relationships, and simple queries
- Clear written and spoken English
- Comfort working in client-facing settings
- Self-directed learning ability and attention to detail
- ITIL 4 awareness
- Prior scripting exposure in Java, Python, or SQL
- Self-created ServiceNow PDI or started CSA certification path
- Flexibility to work Japan, US, or UK business hours when required
What We Do
Cloudrho is an engineering-led business consulting and cloud engineering company headquartered in Texas, USA. It helps enterprises connect technology investments with measurable business value through architecture-led solutions, cloud optimization, and platform modernization. Its services support digital transformation, cost reduction, scalable delivery, and sustained growth, while combining cloud, digital, and AI capabilities to help organizations innovate and thrive across industries.
