Olive Jar Digital | 6-Month Fixed-Term Contract | Remote
Olive Jar Digital is seeking an experienced Senior User Researcher to support a public sector digital project on a six-month fixed-term contract, starting as soon as possible and running until March 2027.
You’ll plan and deliver research that helps teams understand user needs, behaviours and challenges, ensuring evidence informs service design and development decisions. You’ll work closely with multidisciplinary teams to turn research findings into practical recommendations that improve digital services.
Key responsibilities
- Plan and conduct qualitative and quantitative user research.
- Facilitate user interviews, usability testing and other research activities.
- Analyse and synthesise findings into clear, actionable insights.
- Identify user needs, pain points and opportunities for service improvement.
- Collaborate with Content Designers, Interaction Designers and Product teams.
- Present research findings and recommendations to stakeholders.
- Ensure research informs decisions throughout the service lifecycle.
Essential experience
- Proven experience delivering user research for digital services.
- Strong knowledge of research methods and usability testing.
- Ability to analyse complex findings and communicate insights clearly.
- Experience working within multidisciplinary agile teams.
- Understanding of accessibility and user-centred design.
- Ability to operate at SFIA Level 5.
Contract details
- Duration: 6-month FTC, through to March 2027.
- Start date: ASAP.
- Location: Remote, with visits to the client site when required.
Skills Required
- Proven experience delivering user research for digital services
- Strong knowledge of research methods and usability testing
- Ability to analyze complex findings and communicate insights clearly
- Experience working within multidisciplinary agile teams
- Understanding of accessibility and user-centered design
- Ability to operate at SFIA Level 5
What We Do
Olive Jar Digital has extensive experience in building highly secure, resilient, highly available and scalable websites. We focus on user experience and only build what the end user needs and understands. We deliver our projects using the Agile methodology, in particular Scrum and Kanban. This enables us to deliver on time, on budget and focus on priorities that could shift at any moment. The consultants we engage are either people that we have worked with over the years, have been recommended based on their performance, or have been interviewed and tested by us first. With Olive Jar you get a professional, honest service where we look to build a relationship with you and support you over the years to come. We believe that in order to track the quality of performance effectively, our delivery team, the end client, and our account management team need to buy into a Continual Service Feedback and Improvement ethos. The resources we can provide include: • Full Agile Teams • Delivery Managers • Business Analysts • Technical Architects • Scrum Masters • User Experience Designers • Visual Designer • User Researchers • Developers / Developers in Test • Testers Specialties: IT Consultancy, Software Support, Software Development, Website Design, Agile Delivery, Continuous Delivery
