Dynatrace delivers answers and intelligent automation from data.
Waltham, MA, USA

Senior Technical Program Manager (Remote, United States)

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Employer Provided Salary: 145,000-165,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Job Description

  • Manage cross-organization programs, projects, integrations and migration efforts of varying scale.
  • Establish a work plan and staffing for initiative activities, managing expectations, scope creep and impacts to timelines; identify and track dependencies and opportunities for optimization and application rationalization; proactively identify problems and recommend solutions before they become blockers.
  • Planning and execution of activities and aligning resources to ensure that cost, time, and quality goals are met.
  • Deliver communications around goals, status, risks and impact with the ability to adapt content to your audience.
  • Perform risk assessments and implement mitigation plans.
  • Document, monitor and communicate assumptions and decisions made.
  • Provide leadership and motivation to team members throughout the initiative life cycle and confer with resources to outline a work plan.
  • Ensure that requirements, use cases and acceptance criteria are prioritized, clearly defined in Jira stories and dependencies at the application and integration level are identified.
  • Assist in prioritizing stories in sprints to align with project and sprint goals.
  • Coordinate or compile the reporting of metrics to measure the success of meeting work effort and company goals.
  • In cases where vendors are included in projects, collaborate on aligning and managing the progress of activities.
  • Identify inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated.
  • Ensure that data governance approval processes, Business Systems controls, and best practices are being followed.
  • Identify post-deployment tasks and issues, transitioning application administration to the support team and conducting post-mortems.
  • Standardize project documentation as templates and maintaining documents, deliverables, issues, and risks on a centralized site.

Minimum Requirements:

  • 5+ years of demonstrated project and program management experience that encompassed multiple full system development life cycles from initiation through post implementation.
  • HS Diploma or GED required.

Preferred Requirements:

  • 3+ years of IT experience, with sensitivity and commitment to business problem solving.
  • 3+ years of Business Unit or Business Unit-facing experience.
  • 5+ years end to end experience with large-scale implementation projects utilizing industry standard development and service delivery methodologies.
  • 5+ years' experience utilizing Software Development methodologies such as Agile as well as managed services support structure and best practices.
  • Exceptional communication, organizational, problem-solving, and interpersonal skills that promote teamwork and collaboration.
  • Proficiency with MS Office, Confluence and JIRA
  • Expertise in setting and managing stakeholder expectations.
  • Effective influencing and negotiating skills in an environment where this role may not directly control resources.
  • Ability to work in a fast-paced environment and adapt to frequent change.
  • Ability to quantify project/program success with cost and data related metrics.
  • Excellent analytical and problem-solving skills.
  • Ability to advocate a creative atmosphere, facilitate productive meetings, and envision a final product and user adoption early in the design and/or development process.
  • Ability to recognize personal skills, abilities, limitations, and strengths, taking appropriate action to pursue developmental activities to strengthen skills and experience.
  • Ability to develop cooperative relationships to achieve results through a win-win relationship.
  • Ability to establish alliances with other departments and organizations by recognizing dependencies.
  • Awareness of cultural diversity and can embrace and capitalize those differences; applies knowledge in decision-making process.
  • Ability to identify project risks by defining risk strategies and developing the risk management plan.
  • Participates as part of a team, understanding the various work styles of others and their roles on the team. Demonstrates enthusiasm and commitment to the goals and objectives of the team. Seeks help from other team members as appropriate.
  • BA in an IT-related discipline, Business Management.
  • Program Management experience of SaaS applications, integrations and related reporting.
  • Current PMP/CSM/PMI-ACP or equivalent certification.

Additional Information
DOE, salary $145K - $165K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

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Candidate Location Eligibility:
Albuquerque, NM
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Baltimore, MD
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Boston, MA
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What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee or go to the gym. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Volunteer in local community
Open door policy
Open office floor plan
Employee resource groups
Remote work program
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our values
We keep things simple. Common sense has guided our journey and enabled us to grow and excel. As we’ve developed, we've identified three pillars that define and embody our culture:

Innovate with Passion
We build innovative solutions and creative approaches to our business across all functions to benefit our stakeholders. Our passion is fueled by our profound curiosity, inspiration, and desire to drive positive change.

Engage with Purpose
We aspire to fulfill our mission by committing to excellence and delivering meaningful customer value. We collaborate and communicate effectively to reach our shared goals and aid our customers in achieving their objectives. We listen with empathy, encourage diverse perspectives, act with kindness, and foster an environment where every Dynatracer can have an impact.

Win with Integrity
We deliver results through honesty, transparency, and accountability. We compete with tenacity while upholding the highest ethical standards and respect for our customers, partners, and colleagues. We constantly learn from feedback, celebrate with humility, and strive for excellence.

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