About the Role
As a Senior Software Engineer at Kixie, you will take end-to-end ownership of critical product subdomains - from architecture and design through implementation and production operations. You'll contribute to a modern, event-driven microservices platform built on Kubernetes and AWS, working across the full stack with a team that moves fast and ships high-quality software. This role requires strong technical judgment, the ability to lead initiatives across teams, and a mindset for building systems that are scalable, reliable, and observable by default.
What You'll Do
- Take full ownership of key product subdomains - including Telephony, CRM Integrations, Billing, and Observability - driving architecture decisions and long-term technical direction.
- Design, build, and maintain full-stack applications using React, Node.js, TypeScript, PostgreSQL, Kafka, OpenSearch, Kubernetes, and AWS Services. - Build and evolve deep integrations with third-party CRM platforms including Salesforce, HubSpot, Pipedrive, Zoho, GoHighLevel, etc.
- Contribute to our event-sourcing, microservices-based architecture - designing resilient, fault-tolerant services that operate at scale.
- Leverage AI tooling and LLM-based systems to enhance product features and build enterprise-grade capabilities that meet strict SLA requirements.
- Help build and enhance our observability platform which captures both system stability and user behavior that feeds into our business intelligence and ai platform.
- Manage and improve our CI/CD and AWS EKS infrastructure using Terraform for cloud provisioning and Ansible for on-premise Kubernetes cluster management.
- Champion best practices, test automation, and code quality standards across the engineering organization.
What We're Looking For
- 5+ years of professional software engineering experience, with demonstrated ownership of complex, production systems.
- Strong full-stack proficiency with React, Node.js, and TypeScript; solid understanding of relational databases (PostgreSQL), NoSQL databases, and data platforms (warehouses, lakes, or lakehouses).
- Experience with event-driven or event-sourcing architectures and distributed systems design.
- Deep familiarity with AWS and Kubernetes (EKS); experience with infrastructure-as-code tools such as Terraform or AWS CDK/CloudFormation.
- Hands-on experience with observability and monitoring tools such as Datadog, Grafana/Prometheus, or CloudWatch.
- Experience with CI/CD pipelines using tools like GitHub Actions, Jenkins, or Travis CI.
- Strong communication skills and the ability to lead technical initiatives, mentor peers, and influence architectural decisions across teams.
- A critical, systems-level thinker who can evaluate trade-offs, propose multiple solutions, and align stakeholders around the right path forward.
Nice to Have
- Experience with telephony providers such as Twilio, Plivo, or similar VoIP/CPaaS platforms.
- Familiarity with CRM integration patterns and APIs (Salesforce, HubSpot, Pipedrive, Zoho, GoHighLevel).
- Experience building or working with AI/ML systems, RAG pipelines, or LLM orchestration frameworks.
Benefits and Perks
- Comprehensive medical, dental, and vision insurance
- Unlimited paid time off (PTO), sick leave, and paid holidays
- Complimentary parking in our secure garage
- Pet-friendly office
- Opportunities for career growth and continuous learning
- A collaborative, dynamic, and supportive team environment
Skills Required
- 5+ years of professional software engineering experience
- Strong full-stack proficiency with React, Node.js, and TypeScript
- Experience with event-driven or event-sourcing architectures
- Deep familiarity with AWS and Kubernetes (EKS)
- Hands-on experience with observability and monitoring tools
- Experience with CI/CD pipelines using tools like GitHub Actions
- Strong communication skills and the ability to lead initiatives
What We Do
Kixie is the leading sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for Hubspot, Salesforce, Pipedrive and other leading CRMs. Kixie connects agents to prospects naturally and automatically, reveals valuable insights about conversations and provides truly dependable service. The platform includes the PowerCall dialer & mobile apps, Automations, Analytics and Contact Center. With Kixie, sales teams have the power to achieve their most ambitious goals. It's better sales, made simple. Kixie is for sales agents: We've revolutionized how salespeople engage with prospects, making it automatic and natural. Kixie engages leads when *they* are engaged. In the past, agents simply dialed through a list of numbers, hoping to get someone on the phone. Those 👏 days 👏 are 👏 gone 👏. There are more ways to communicate than ever. People are busier than ever. Kixie helps break through the noise and close deals. Kixie is for sales managers: With Kixie, sales managers coach and develop stronger teams that close more opportunities. It's a powerful ally. Kixie helps apply past learning to new deals to ensure agents are communicating the right message at the right time, closing as many opportunities as possible. Kixie is for business calling & texting: At its core, Kixie is a world-class Contact Center designed to help sales teams, anywhere, prosper. Ever heard a sales agent say something like, “If I can just get a lead on the phone, I close the deal nearly every time!” 🤔 The modern sales organization needs more than a dumb dialer. They need an intelligent platform that proactively helps agents connect with leads. With Kixie agents are always one step ahead — start putting it to work for you in just minutes. Try it free at kixie.com.
