About the job
Job Title: Senior Site Reliability Engineer I
Reports to: Senior Manager of Site Reliability Engineering
Job Location: Palo Alto, CA, USA
Job Status: Exempt, FT
About SHEIN
SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries.
Founded in 2012, SHEIN has nearly 10,000 employees operating from offices around the world, with U.S. Headquarters located in Los Angeles and Global Headquarters located in Singapore. In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.
Position Summary
We are looking for a Senior Site Reliability Engineer - Big Data (Official Title: Senior Site Reliability Engineer I) for our Palo Alto, CA-based office hub. Site Reliability Engineers work with the Technical Operations team at SHEIN and are hybrid software/systems engineers, whose overarching goal is to ensure that Production Services are "Always On." They strive to build the most reliable and performant systems on the planet.
SREs work closely cross-functional teams to ensure we have the right set of tools to generate, collect, analyze, visualize and alert on operational data, so we know exactly what happens across the ecosystem and can see problems before they occur and address them as quickly as possible.
They are also responsible for improving Operational Efficiency, Utilization and System Resiliency of the Platform. They own Critical Open-Source Software that our platform relies on and are core participants in every significant engineering effort underway in the platform.
They are also tasked with driving forward the operability of the platform to drive down the number of incidents while reducing MTTR. To accomplish this, the team combines software development, networking and systems engineering expertise, and a strong desire to be challenged by problems of scale and complexity to make our service better for our customers.
Job Responsibilities

• Participate in an on-call rotation to ensure 24/7/365 availability of SHEIN's production system
• Supervise capacity & utilization and work closely with cross-functional teams to orchestrate scale-up/down of the services
• Own & operate critical open-source services like Elasticsearch, Kafka, RabbitMQ, Redis
• Build tools and design processes that help improve observability and system resiliency of the platform
• Triage Site Availability Incidents and proactively work towards reducing MTTR for customer impacting incidents
• Partner with Service owners to implement Service Level Metrics & Service Level Objectives that act as service level health indicators
• Establish design patterns for monitoring, benchmarking and deploying new features for the backend services
• Develop and maintain technical documentation, network diagrams, runbooks, and procedures
• Driving initiatives to evolve our current platform to increase efficiency and keep it in line with current standards and best practices
• Responding to production incidents and using your experience in software development, systems engineering, and networking to proactively prevent repeatable issues
• Provide relief and sustainable resolution to issues within our infrastructure
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Join a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive efficiencies through software improvement and root cause analysis resulting in service delivery, maturity, and scalability.

Job Requirements

• Bachelor's degree in Computer Science, Information Systems, or equivalent technical discipline is preferred
• Experience with Big Data related component operation and maintenance, including Hadoop, Yarn, HBase, Hive, Spark, etc., is highly preferred
• Experience with OSS technologies, like Elasticsearch, Kafka, and Redis, is highly preferred
• Solid understanding of Linux system is preferred
• Minimum 3 years working experience in an enterprise 24/7 production environment supporting mission-critical, real-time, high-traffic applications, especially in cloud environments is preferred
• Systematic problem-solving approach, combined with a sense of ownership and drive
• Full-stack debugging and performance optimization ability, including knowledge of Cloud systems (load balancing, caching, content distribution, etc.), continuous integration/build systems, Java, SQL and NoSQL databases
• Track record monitoring and analyzing system performance, isolating issues or bottlenecks that could impact reliability, performance and scalability
• Strong experience with observability tools such as Grafana, Prometheus, Zabbix etc
• Good experience in any of the scripting/programming languages: Python, GoLang etc
• Familiar with container technology, such as: Docker, Kubernetes, Mesos, etc.
• Understanding and experience with SRE concepts and practices, including being an advocate for the elimination of toil and drive simple solutions
• Good verbal and written communication skills, and be able to work effectively with geographically remote teams

Pay
$107,600.00 min - $180,200.00 max annually, Bonus & RSU offered.
Benefits and Culture
Healthcare (medical, dental, vision, prescription drugs)
Health Savings Account with Employer Funding
Flexible Spending Accounts (Healthcare and Dependent care)
Company-Paid Basic Life/AD&D insurance
Company-Paid Short-Term and Long-Term Disability
Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
Employee Assistance Program
Business Travel Accident Insurance
401(k) savings plan with discretionary company match and access to a financial advisor
Vacation, Paid holidays and sick days
Employee Discounts
Perks (HQ Location)
Free weekly catered lunch at HQ
Dog-Friendly office
Free Gym Access at HQ
Free Swag Giveaways
Annual Holiday Party
Invitations to pop-ups and other company events
Complimentary daily office snacks and beverages
Free Shuttle Service from HQ to LA Union Station
SHEIN Distribution is an equal opportunity employer committed to a diverse workplace environment.
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Top skills for this role
Site Specific
Big Data
Data Mining
Reliability
Analytics
Apache Kafka
Load Balancing
Written Communication
Containerization
Docker Products
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Employer-provided
Pay range in Palo Alto, CA
Exact compensation may vary based on skills, experience and location
Base pay range
$107,600.00/yr - $180,200.00/yr
Featured benefits
Employer-provided
Medical insurance, dental insurance, vision insurance, and 401(k)