Summary
We are looking for a Senior ServiceNow SecOps QA Consultant to ensure the quality of ServiceNow Security Operations implementations. You will plan and run functional, integration and regression testing across SecOps modules and integrations, and build test automation using the ServiceNow Automated Test Framework (ATF).
⚠️ Must Have: Hands-on QA/testing experience on ServiceNow, including SecOps modules (SIR and/or VR). Onsite in Dubai.
Responsibilities
- Create test strategies, test plans and test cases for ServiceNow SecOps implementations.
- Run functional, integration, regression, and user acceptance testing across SIR, VR and related modules.
- Test integrations between ServiceNow and security tools (SIEM, vulnerability scanners, EDR), including data flows and automated actions.
- Build and maintain automated tests using the ServiceNow Automated Test Framework (ATF).
- Validate security workflows, playbooks, SLAs, assignment rules, notifications and access controls (roles, ACLs).
- Log, track and manage defects, and work with developers to resolve them.
- Perform regression testing for ServiceNow upgrades, patches and releases.
- Support UAT with business and security teams and prepare test reports.
- Ensure test coverage of requirements and maintain testing documentation.
- Improve QA processes and best practices across the project.
Requirements
- 6+ years of QA/testing experience, including significant experience testing ServiceNow.
- Must: Hands-on testing experience on ServiceNow SecOps modules (SIR and/or VR).
- Strong experience with the ServiceNow Automated Test Framework (ATF).
- Experience testing integrations (REST/SOAP APIs), ideally with security tools.
- Good understanding of security operations processes: incident response and vulnerability management.
- Experience with test and defect management tools (Jira, ServiceNow Test Management, Azure DevOps).
- Experience working in Agile environments.
- Bachelor’s degree in IT, Computer Science or a related field.
Nice to Have
- ServiceNow certifications: CSA, CIS – Security Incident Response, CIS – Vulnerability Response.
- Testing certifications (ISTQB Foundation or Advanced).
- Experience with other automation tools (Selenium, Tricentis Tosca, Postman).
- Experience in banking, government or other regulated sectors in the UAE/GCC.
Skills Required
- 6+ years of QA/testing experience, including significant ServiceNow testing experience
- Hands-on testing experience with ServiceNow SecOps modules, including SIR and/or VR
- Strong experience with the ServiceNow Automated Test Framework
- Experience testing REST and SOAP integrations, ideally with security tools
- Understanding of security operations processes, including incident response and vulnerability management
- Experience with Jira, ServiceNow Test Management, or Azure DevOps
- Experience working in Agile environments
- Bachelor's degree in IT, Computer Science, or a related field
- ServiceNow certifications such as CSA, CIS Security Incident Response, or CIS Vulnerability Response
- ISTQB Foundation or Advanced certification
- Experience with Selenium, Tricentis Tosca, or Postman
- Experience in banking, government, or other regulated sectors in the UAE or GCC
What We Do
At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service. Global Reach: With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.
