The Role
Plans and conducts end-to-end mixed-methods user research for client engagements, including interviews, usability testing, surveys, market analysis, and synthesis. Translates findings into actionable product recommendations, presents results to stakeholders, supports service design artifacts, facilitates workshops, mentors researchers, and contributes to internal research practices while using AI-assisted tools responsibly.
Summary Generated by Built In
ImagineX is a tech company that deploys AI-assisted teams to build and secure mission-critical enterprise solutions with our clients – spanning software, data, and AI. Structured like a software company, not a traditional consultancy, we blend deep technical expertise with authentic values, achieving world-class satisfaction (NPS 91). Our dedicated teams specialize in software, data, and AI across the U.S. and LATAM, bridging the gap between boutique agility and enterprise scale.
As a Senior Researcher, you will plan and run research studies end to end on client engagements, working as an embedded member of a multidisciplinary pod. You'll execute mixed-methods work spanning generative discovery, validation, secondary research, and market analysis, and help the team translate what you find into product decisions. This role is ideal for a researcher with strong craft who wants to deepen the client-facing and strategy side of their practice alongside experienced research and design leadership.Responsibilities
As a Senior Researcher, you will plan and run research studies end to end on client engagements, working as an embedded member of a multidisciplinary pod. You'll execute mixed-methods work spanning generative discovery, validation, secondary research, and market analysis, and help the team translate what you find into product decisions. This role is ideal for a researcher with strong craft who wants to deepen the client-facing and strategy side of their practice alongside experienced research and design leadership.Responsibilities
- Plan and run research studies end to end within client engagements, from design of studies through readout
- Execute across mixed methods including generative interviews, contextual inquiry, concept and usability validation, surveys, literature review, and competitive or market analysis
- Recommend appropriate methods for the questions in front of the team, and raise it when a question calls for a different approach than the one requested
- Handle research operations for your studies, including recruiting, screening, scheduling, incentives, consent, and repository hygiene
- Synthesize findings into clear, well-evidenced recommendations that a product team can act on
- Present readouts to client stakeholders and answer questions about method, limitations, and confidence
- Contribute to service blueprints, journey maps, and other artifacts that connect research to product and service decisions
- Participate in discovery workshops and working sessions, facilitating segments as you build toward leading them
- Leverage AI-assisted tools to accelerate desk research, synthesis, and reporting without compromising analytical rigor
- Pair with designers and less experienced researchers on moderation, notetaking, and synthesis
- Contribute to internal research practices and our shared methods library
- 5+ years of experience in user research, design research, or a closely related field
- Hands-on depth in qualitative methods, with working knowledge of quantitative approaches such as survey design and analysis
- A set of case examples showing how your research shaped design or product outcomes
- Comfort presenting findings to client stakeholders and explaining the reasoning behind method choices
- Experience working inside cross-functional product teams alongside designers, product owners, and engineers
- Familiarity with service design artifacts such as journey maps and blueprints
- Experience in consulting, agency, or multi-client environments (preferred but not required)
- Familiarity with research and testing platforms, repositories, and participant privacy practices
- Ability to work through ambiguity and adapt studies when timelines, access, or scope shift
- Clear writing and presentation skills, with attention to how findings are framed for different audiences
Skills Required
- 5+ years of experience in user research, design research, or a closely related field
- Hands-on depth in qualitative research methods
- Working knowledge of quantitative approaches, including survey design and analysis
- Case examples demonstrating how research shaped design or product outcomes
- Comfort presenting findings to client stakeholders and explaining research method choices
- Experience working in cross-functional product teams with designers, product owners, and engineers
- Familiarity with service design artifacts such as journey maps and blueprints
- Experience in consulting, agency, or multi-client environments
- Familiarity with research and testing platforms, repositories, and participant privacy practices
- Ability to work through ambiguity and adapt studies as timelines, access, or scope change
- Clear writing and presentation skills for different audiences
- Must be a U.S. citizen or permanent resident and not require visa sponsorship
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The Company
What We Do
ImagineX Consulting is a cybersecurity-focused boutique technology consulting firm whose mission is to help our clients and consultant to #BeBetter. We specialize in Cybersecurity, Agile Software Engineering, DevOps and Cloud, Data Insights, and Technology Platform integration. Delivering technical solutions with pragmatic and iterative methods, our seasoned technology consultants deliver tangible value on our clients’ mission critical risk reduction initiatives. ImagineX Consulting is headquartered in Atlanta GA with offices in Washington DC, Raleigh, Denver, and New York. Our unique culture has received consecutive yearly recognition from Consulting Magazine and Atlanta Business Chronicle as being a best small firm to work for. We are a 2020 Atlanta Business Chronicle Top 50 Fastest Growing Private Company and a 2020 Inc5000 Award winner.
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