The Senior Product Manager | Marketplace & Digital Commerce defines and executes product strategy for customer-facing marketplace experiences that drive engagement, adoption, and long-term customer value. This role owns products from discovery through delivery, partnering with Engineering, Design, Customer Success, Sales, and Executive Leadership to translate customer insights into innovative solutions.
.Responsibilities:
Product Strategy & Ownership
- Own product strategy, roadmap, and execution for marketplace and customer-facing products.
- Define product vision, success metrics, and long-term roadmap.
- Prioritize initiatives using customer insights and analytics.
Customer Discovery & Marketplace Innovation
- Lead product discovery through customer research and competitive analysis.
- Champion the voice of the customer.
- Improve marketplace experiences that increase engagement and adoption.
Cross-Functional Leadership
- Partner with Engineering, UX/UI, Customer Success, Sales, Marketing, and Executive Leadership.
- Develop product requirements, user stories, and release plans.
- Build alignment across stakeholders.
Product Delivery & Continuous Improvement
- Lead Agile development from concept through launch.
- Measure success using adoption, analytics, and customer feedback.
- Continuously improve usability and scalability.
Success Measures
- Deliver high-impact product initiatives.
- Increase customer engagement and product adoption.
- Build strong cross-functional partnerships.
- Demonstrate ThrivePass CARE values.
Requirements:
Must Haves:
- 5–8+ years of Product Management experience with customer-facing SaaS products.
- Marketplace, e-commerce, or two-sided platform experience.
- Experience leading products from concept through launch.
- Strong Agile, roadmap, and product discovery experience.
- Excellent communication and stakeholder management.
Nice to Haves:
- Benefits Tech, HR Tech, FinTech, Healthcare Tech, or Digital Commerce experience.
- API integrations or partner ecosystem experience.
- Marketplace growth, product adoption, or monetization experience.
- Experience mentoring Product Managers.
Skills Required
- 5–8+ years of Product Management experience with customer-facing SaaS products.
- Marketplace, e-commerce, or two-sided platform experience.
- Experience leading products from concept through launch.
- Strong Agile, roadmap, and product discovery experience.
- Excellent communication and stakeholder management.
What We Do
ThrivePass is a rapidly growing tech company dedicated to innovating the world of employee benefits. Leveraging SaaS technology with traditional & progressive benefits - wellbeing initiatives, pre-tax, benefit enrollment and learning & development - ThrivePass is focused on revolutionizing the employee experience. To that end, we use technology to foster employee wellbeing from on-boarding to off-boarding.
Why Work With Us
ThrivePass is more than your average tech company. We offer awesome office perks that our employees love (fun snacks, games, happy hours and team events), but our real passion is around employee growth and development. Here at ThrivePass, we support and empower our employees to be their best selves. Opinions and ideas are valued & encouraged.
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