San Francisco · Full-time · In-person
About Solidroad
Building something great is addictive. It's like discovering your favorite TV show mid-season, except you're helping write the next episode. It's like unboxing a new gadget, except you're the one designing it. You shape how it feels, how it works, and how people react when they use it.
At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We're using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new.
About the role
We're looking for a senior designer who sees this role as more than just a job. It should feel like signing up for a job and a hobby. Or a job and a triathlon. Or a job and an advanced art course. You'll shape our design decisions, own major parts of our product experience, mentor your teammates, and push yourself in ways you might not expect. It'll stretch your skills and fill your life in a deeply rewarding way. You'll craft impactful designs (product interfaces, brand systems, marketing assets; it's all on the table), and make critical decisions about user experience, visual direction, and product feel. There will be challenging moments, but also regular moments of genuine "wow, we built that" pride.
What you'll actually do day-to-day
Design the Complete Product Experience Stack
Architect and build cohesive design systems spanning our entire product, from initial onboarding flows to complex AI interaction interfaces. You'll create designs that handle thousands of customer conversations daily, ensuring every touchpoint feels intentional, polished, and human.
Shape Brand Evolution Across All Touchpoints
Own the visual evolution of our website, marketing assets, pitch decks, and product UI. You'll build scalable design systems that maintain consistency while knowing exactly when to surprise and delight users throughout their journey.
Drive Exceptional User Experience Standards
Set the design standard for intuitive, beautiful interfaces that make AI feel approachable and powerful. You'll ensure our experiences handle complex multimodal interactions seamlessly, mentoring others to achieve the same standard of craft and attention to detail.
Our Team & Culture
We're a small, focused group working full-time in our San Francisco office. We're here five days a week because building something ambitious means collaborating closely, solving problems together, sharing ideas spontaneously, and occasionally challenging each other to padel matches, cold plunges, or karaoke evenings. We're intentional about creating a culture that's mature, supportive, and fun. You'll be joining experienced founders who've done this before, alongside a tight-knit team genuinely excited about building something impactful.
We hope you
Have at least 4 years of design experience, ideally at a startup (Series A to C), where you've helped ship complex, customer-facing products that real people love using.
Bring strong design leadership, including experience mentoring other designers, leading design decisions, or owning significant product areas from concept to launch.
Have deep expertise in modern design tools, design systems, or AI/tech product design—bonus points if you've worked on notable or challenging projects we can explore together.
The good, the bad, and the honest truth
The highs here are incredibly high, direct collaboration with founders who've done this before, significant ownership, and a product you'll feel deeply proud of. The lows are that you'll need to move fast, navigate ambiguity, and sometimes tackle tough design problems solo. But the reality is that startups are a bit like a sport or an instrument: you invest in it not just because you have to, but because you genuinely want to be better tomorrow than you are today.
If that sounds exciting, don't second-guess yourself. Get in touch. Send us something you've designed that you're proud of (portfolio, case studies, anything goes) and a short note about who you are and why this feels right to you. We value enthusiasm, ambition, and curiosity just as much as your design experience.
Top Skills
What We Do
Make every customer interaction better, faster, and more consistent with the optimization platform for CX agents.
Why Work With Us
Solidroad is betting on humans and AI. We want everyone customer support leader to get the ground truth of what is happening in their org at every level and help their humans and AI get better
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