Senior People Ops Manager

What You'll Do:

1. Partner with Leaders on Team Structure & Performance
2. Work closely with directors & managers on org design, team structure, and role clarity as teams evolve.
3. Support performance management: feedback, development, and difficult calls when needed.
4. Spot cross-team patterns or gaps and turn them into actionable improvements (process, roles, common bottlenecks).
5. Navigate Complex People Challenges
6. Be the go-to person for addressing sensitive, high-stakes people situations.
7. Coach managers through interpersonal dynamics, conflict, and performance risk with sound judgment.
8. Drive resolution across functions, balancing empathy with business needs and long-term team health.
9. Coach Managers to Build Accountable Teams
10. Shift from traditional “people management” to strong, consistent leadership behaviors.
11. Coach mid-level leaders to build high-trust, high-accountability teams with clear expectations.
12. Help managers turn differences into productive collaboration (healthy debate, fewer silos, faster decisions).
13. Organizational Mediation & Alignment
14. Facilitate alignment across domains when priorities, trade-offs, or tensions arise.
15. Translate vague friction into clear problem statements, root causes, and actionable steps that make the workplace better for everyone.
16. Act as a connector across teams to ensure alignment while preserving nuance and context.
17. Policy & Compliance (Taiwan Labor Law)
18. Maintain and evolve people policies aligned with Taiwan labor regulations and company practices.
19. Advise management on policy interpretation and real-world application (consistent, fair, people-first).
20. Balance compliance, risk, and practicality to support good decisions and a healthy employee experience.

What We’re Looking For:

• 8+ years of experience in HR, People Operations, or related roles.
• Strong experience in performance management, org design, and leadership coaching.
• Experience handling complex employee relations and organizational challenges.
• Solid understanding of Taiwan labor laws and HR practices.
• Excellent communication in Mandarin and English; able to handle sensitive conversations with clarity and care.
• Comfortable working in a multi-cultural environment and partnering closely with leaders across domains.
• Based in (or willing to relocate to) Taiwan.

Nice-To-Haves:

Have relevant experience in Tech, start-up or high-growth sectors.
Have experience in coaching junior to middle-level members.
Analytical skills to effectively utilize data in People metrics to drive discussion & make people/HR decisions.
Understand and apply AI tools into your workflow.