Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.
Job DescriptionArηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services.
Role & Responsibilities
- Manage complex incidents affecting mission-critical applications and services.
- Lead root cause analysis and coordinate corrective and preventive actions.
- Define monitoring strategies and performance baselines.
- Support deployments, releases and operational readiness activities.
- Coordinate troubleshooting efforts across infrastructure, middleware and application teams.
- Contribute to automation initiatives and operational excellence.
- Produce operational reports, performance analyses and improvement recommendations.
Your Profile
- Minimum 7 years of experience in enterprise operations and application support.
- Strong expertise in incident, problem and change management.
- Experience supporting containerized and cloud-native environments.
- Excellent analytical and troubleshooting skills.
- Strong communication and stakeholder coordination abilities.
- Experience in international and multi-vendor environments.
Technical Skills
- Linux / Unix
- Kubernetes, OpenShift
- CI/CD pipelines
- Git/GitHub
- Prometheus, Grafana
- ELK Stack (Elasticsearch, Logstash/Vector, Kibana)
- ServiceNow or equivalent ITSM tools
- Kafka/Event Streaming platforms
- API Gateways and Integration Platforms
- Scripting and automation
WHAT´S IN IT FOR YOU?
- We value your contribution, which is why we offer a competitive and attractive salary package.
- Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
- Benefit from a convenient meal allowance provided through a ticket restaurant card.
- Take part in impactful projects that make a difference at both the national and European level.
- Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
- Join a collaborative culture where we regularly celebrate achievements and milestones together.
Skills Required
- Minimum 7 years of experience in enterprise operations and application support
- Strong expertise in incident, problem, and change management
- Experience supporting containerized and cloud-native environments
- Excellent analytical and troubleshooting skills
- Strong communication and stakeholder coordination abilities
- Experience in international and multi-vendor environments
- Linux / Unix experience
- Kubernetes and OpenShift experience
- CI/CD pipeline experience
- Git and GitHub experience
- Prometheus and Grafana experience
- ELK Stack experience, including Elasticsearch, Logstash or Vector, and Kibana
- ServiceNow or equivalent ITSM tools experience
- Kafka or event streaming platform experience
- API Gateway and integration platform experience
- Scripting and automation experience
What We Do
Arηs Group is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we’ve grown organically to encompass 16 entities worldwide with over 2,500 employees in Luxembourg, Belgium, France, Greece, Italy, Portugal, Bulgaria and Jordan. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others. Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.
