Senior Manager – US Tax (Sr Manager-TPS)

The Senior Manager is a people manager responsible for shaping the strategic direction of the Tax Processing department. The role manages and develops staff, oversees quality control for tax returns, and drives major organizational improvements. It champions career development, sponsors special project teams, and influences tax compliance planning and risk management across the client base. The Senior Manager is accountable for business growth, profitability and high client satisfaction through innovation and operational excellence.

• Prepare 250+ returns per month and perform quality control on 300+ returns per month, ensuring accuracy and compliance.
  
• Manage, coach, develop, train and mentor tax return processing staff to achieve personal and business goals.
  
• Oversee the structure and effectiveness of the department’s mentoring program, and champion career development across the department.
  
• Identify, prioritize and help implement system and process changes that improve efficiency and compliance.
  
• Serve as an escalation point for internal and external customers, resolving issues promptly.
  
• Act as executive sponsor for special project teams and function pods, driving strategic initiatives.
  
• Own the overall returns process and ensure SOC II controls are continuously updated and followed.
  
• Manage client onboarding and ensure customers are onboarded on time.
  
• Ensure client tax returns and tax data are reviewed for accuracy, investigate questionable data and lead corrective actions.
  
• Ensure continuing development and documentation of internal processes and procedures.
  
• Work with product management, treasury and development teams to improve and prioritize manual and automated processes.
  
• Represent the department at speaking engagements as needed.
  
• Use professional judgment to resolve issues and drive major organizational improvements.
  
• Take part in other projects and duties as assigned.
  

• Manage and develop staff to achieve business goals and departmental KPIs.
  
• Plan appropriate staffing to meet goals and objectives.
  
• Build an effective leadership team through mentoring and formal education in management and project management.
  
• Define annual KPIs aligned with corporate goals.
  
• Manage and mentor employees and/or managers on performance gaps, career development and strategies.
  
• Manage and coach employees and/or managers on HR processes, including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
  

• Bachelor’s degree in business or a related field.
  
• 5+ years of people management experience.
  
• 3+ years of experience in sales and use tax outsourcing or a related field.
  
• Strong knowledge of US sales and use tax return compliance.
  
• Proficiency in Excel, Microsoft 365 and indirect tax returns software.
  
• Ability to manage tight monthly deadlines.
  
• Clear written and verbal communication skills.
  

• MBA.
  
• Executive leadership certification