Senior Machine Support Specialist
Crestmead, Queensland | Office-based | Domestic travel, with some international travel
We are recruiting for a Senior Machine Support Specialist. The purpose of this role is to solve complex machine issues, strengthen dealer capability and help shape product improvements that support customer uptime.
About John Deere
Integrity. Quality. Humanity. Commitment. Innovation.
At John Deere, we run so life can leap forward. Guided by our values, we create solutions that help feed, build and care for the world. We empower our people to think differently, contribute ideas and make a meaningful impact for our customers and communities.
Job Grade: 07
Hiring Manager: William Plunkett
We're looking for a Senior Machine Support Specialist to Join our ANZ Aftermarket & Customer Support team to investigate equipment enquiries and help deliver practical technical solutions.
You may be an experienced technician with John Deere, agricultural machinery, construction equipment or have heavy-equipment exposure. Alternatively, you could be an engineering student or recent graduate with strong mechanical aptitude and a genuine interest in equipment technology.
What matters most is your ability to understand how equipment works, investigate problems logically and communicate useful technical information.
- Lead the diagnosis and resolution of complex mechanical, electrical and hydraulic machine issues with dealers and factory partners.
- Investigate technical problems, identify root causes and document clear solutions in the relevant support databases.
- Connect issues with the right teams across design engineering, product support, technical authoring and manufacturing to drive resolution.
- Act as the unit DTAC lead, providing technical guidance and workflow direction to other Machine Support Specialists.
- Collect field failure data when required and translate evidence into useful input for factory problem-solving and product improvement.
- Coach dealers in the effective use of Service Center and CCMS to strengthen technical self-sufficiency.
- Deliver practical technical training to dealer and internal teams.
You'll bring practical curiosity, sound problem-solving skills and the confidence to work through technical challenges.
You'll bring:
- Technician experience with agricultural, construction or heavy equipment, or current/recent engineering studies.
- Strong mechanical aptitude and an interest in machinery.
- The ability to diagnose problems logically and interpret technical information.
- Clear written and verbal communication.
- A collaborative approach to working with stakeholders.
- A willingness to learn John Deere products, systems and processes.
Direct John Deere product experience would help you get up to speed quickly, but candidates with relevant transferable technical capability are encouraged to apply.
You'll develop practical knowledge of John Deere equipment, product-support processes and technical systems while working alongside experienced technical specialists.
You do not need to know every John Deere system on day one. This role suits someone who can bring core mechanical and problem-solving capability while continuing to build product knowledge.
- Build a career where you can grow, make an impact and be supported to do your best work.
- A friendly and inclusive culture where employee wellbeing matters.
- Professional development, including education and training.
- 16 weeks paid parental leave for new parents.
- Purchase leave and paid community leave.
- Health, safety and wellbeing programs.
Ready to Apply?
If you're a technician ready to take your equipment knowledge further, or an engineering student looking to build practical industry experience, we'd love to hear from you.
Click Apply and submit your resume.
Applications close: 15 Nov 2026
Note: Appropriate work authorisations are required in this country prior to application. The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
Skills Required
- Technician experience with agricultural, construction, or heavy equipment, or current/recent engineering studies
- Strong mechanical aptitude and interest in machinery
- Ability to diagnose problems logically and interpret technical information
- Clear written and verbal communication skills
- Collaborative approach to working with stakeholders
- Willingness to learn John Deere products, systems, and processes
- Direct John Deere product experience
- Appropriate work authorization in Australia
John Deere Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about John Deere and has not been reviewed or approved by John Deere.
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Healthcare Strength — Health coverage is described as comprehensive, with union‑represented employees retaining high‑value plans with no premiums or deductibles under the 2021–2027 agreement. Company materials also highlight broad medical options, wellness resources, and inclusive care navigation.
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Retirement Support — The package includes a 401(k) with company match and, for many represented roles and some salaried groups, access to a defined‑benefit pension. Contract updates and company filings indicate sustained retirement programs with enhancements for covered employees.
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Leave & Time Off Breadth — Paid vacation scales up to five weeks with additional holidays, and some units allow purchasing extra time off. Materials also reference paid parental and caregiver leave alongside flexible work arrangements where roles allow.
John Deere Insights
What We Do
Life can’t evolve without innovation. That’s why we’re ideating to help feed the planet, build smarter, and help our farmers and growers to sustainably optimize their land. The mission is underway, but we need the right people to continue bringing it to life. From coders to assemblers and from engineers and tech experts to marketers and field teams. All find a purpose to drive them, a culture to thrive in, and a world of opportunities.
Why Work With Us
Our company is more than just a place to work. For John Deere employees, it’s where we dream, design, and deliver machines and technology that help feed a rapidly growing world and build critical infrastructure in villages, towns and modern megacities.
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