DISH, an EchoStar Company

From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?

Littleton, CO, USA

View Profile

Jobs//Greater Denver Area//Data + Analytics//

eCommerce & Mobile Platform Analyst

Sorry, this job was removed at 4:19 a.m. (CST) on Saturday, March 30, 2024

View 10596 Jobs

Find out who's hiring in Colorado, CO.

See all Data + Analytics jobs in Colorado, CO

View 10596 Jobs

Apply

By clicking Apply Now you agree to share your profile information with the hiring company.

Employer Provided Salary: 75,600-108,000 Annually

Company Summary
DISH is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Department Summary
Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with Boost Mobile and its 9 million customers as the newest part of the DISH brand, we're setting our sights on competing in the prepaid and postpaid retail wireless market as the nation's fourth facilities based mobile carrier.
Job Duties and Responsibilities
We are seeking a skilled Digital Analyst to join our team and drive insights, strategies, and optimizations for our eCommerce website and mobile application. As a Digital Analyst, you will be responsible for analyzing user behavior, performance metrics, and customer journeys to enhance the overall digital experience and drive business growth. This role will focus on both the eCommerce website and the associated mobile application, which includes account management functionalities.
Key Responsibilities:

Data Analysis: Utilize analytical tools and techniques to gather, analyze, and interpret data from various sources including web analytics & mobile analytics.
Performance Tracking: Monitor key performance indicators (KPIs) such as conversion rates, bounce rates, average order value, user engagement, retention rates, and other metrics to identify trends, patterns, and areas for improvement.
User Experience Optimization: Collaborate with cross-functional teams including UX/UI designers, developers, and marketers to optimize the user experience across the eCommerce website and mobile application. Provide recommendations for UI/UX enhancements based on data-driven insights.
A/B Testing: Plan, execute, and analyze A/B tests and multivariate tests to evaluate the impact of changes and enhancements on user behavior, conversion rates, and overall performance.
Customer Journey Analysis: Analyze customer journeys across various touch points including website, mobile app, email, and social media to identify friction points, opportunities for personalization, and strategies for improving customer satisfaction and loyalty.
Reporting and Insights: Prepare and present regular reports, dashboards, and insights to stakeholders, highlighting key findings, trends, and actionable recommendations for optimizing digital performance and achieving business objectives.
Account Management Optimization: Focus specifically on account management functionalities within both the eCommerce website and mobile application. Analyze user interactions, account creation, login patterns, and account-related activities to enhance user experience and drive customer retention.
Stakeholder Collaboration: Work closely with stakeholders across departments including marketing, product management, customer service, and IT to align digital initiatives with overall business goals and objectives.
Continuous Learning: Stay up-to-date with industry trends, best practices, and emerging technologies related to eCommerce, mobile applications, digital analytics, and customer experience optimization.

Skills, Experience and Requirements

Bachelor's degree in Business, Marketing, Statistics, Computer Science, or related field.
Proven experience as a Digital Analyst, Web Analyst, or similar role, preferably in an eCommerce or mobile app environment.
Proficiency in web analytics tools such as Google Analytics, Adobe Analytics, or similar platforms.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Experience with A/B testing tools and methodologies.
Familiarity with SQL or other data querying languages is a plus.
Excellent communication and presentation skills with the ability to convey complex ideas in a clear and concise manner.
Strong problem-solving skills and the ability to work effectively in a collaborative team environment.
Self-motivated with a proactive approach to identifying opportunities and driving improvements.
Knowledge of eCommerce platforms, mobile applications, and account management functionalities is desirable.

This role offers an exciting opportunity to make a significant impact on the digital experience of our customers and contribute to the success of our eCommerce business and mobile application. If you are passionate about data-driven insights, user experience optimization, and driving business growth, we would love to hear from you!
Salary Ranges
Compensation: $83,160.00/Year - $118,800.00/Year
Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.

Apply Now

By clicking Apply Now you agree to share your profile information with the hiring company.

Email For Later

loading ...

Emailed

By clicking Apply Now you agree to share your profile information with the hiring company.

Tosha Zeitlin

IT VP of Program Management Office, DISH Network

BUILDING THE FUTURE

Strengthening support systems to drive innovation

“There isn’t an area of the company where IT does not play a role,” Zeitlin said. “Our partnership becomes the glue that pulls it all together.” She oversees the business partnership, finance and accounting, vendor management, project management and quality assurance teams, which coordinate to help shape DISH’s future. “We support everything from onboarding new team members to implementing new wireless systems.” To effectively provide support, Zeitlin’s team uses tools such as ServiceNow Project Portfolio Manager, Rally and Smartsheet.

The world is watching us and it is an extremely exciting time to not only be part of DISH’s journey but to be integral in its success.

Dr. Mukaddim Pathan

Director of Enterprise Architecture, Technology Strategy and Engineering Practices, DISH Technologies

WORLD CLASS ENGINEERING IMPACT

Making innovative contributions that evolve an industry

Pathan oversees the architecture direction, best practices and engineering deliverables at DISH Technologies (DT). As the engineering arm for DISH, the DT team works on technologies such as blockchain, streaming, hardware engineering and immersive media experiences for DISH’s PayTV services. “The most exciting aspect at DT is the ability to create impactful contributions for the industry by developing web-scale applications and differentiated experiences,” Pathan said. “Each team member is regularly encouraged to work on innovative ideas and technologies, patenting them in the process.”

We are developing capabilities on the blockchain to provide differentiated experiences to our customers, and the impact of this project is readily visible and quantifiable.

Brian Mengwasser

Vice President, Head of MarketPlace & App Design, DISH Wireless

EXPLORING NEW POSSIBILITIES

Leading the way with cloud-native networks

DISH Wireless is evolving the way the world communicates by leveraging cloud-native networks. “What attracted me to DISH was the ambitious nature of what we’re trying to do here,” said Mengwasser. “It’s the most complicated cloud project in history.” The team works with enterprise customers to innovate their operations, whether that entails implementing connected concierge services for travelers or managing a fleet of intelligent vehicles.

There’s a lot that we can do with the opportunity in front of us.

What are DISH, an EchoStar Company Perks + Benefits

DISH, an EchoStar Company Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Culture

Volunteer in local community

DISH Cares is our corporate citizenship program that provides opportunities for our employees to grow while promoting community engagement and development through sustainable business practices.

Partners with nonprofits

Through our corporate social responsibility program, DISH partners with a number of non-profits local to the community such as Children's Hospital Colorado and Food Bank of the Rockies.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

4-day work week

Our in-home technicians, sales account executives, and manufacturing teams work a flexible 4-day work week.

Employee resource groups

Employee-led culture committees

Quarterly engagement surveys

In-person all-hands meetings

DISH hosts in-person all-hands meetings at one of our main headquarters in the beautiful Denver-Metro area.

In-person revenue kickoff

Employee awards

Flexible work schedule

DISH offers the flexibility of core hours to start at 9 and end as needed for your day.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Mandated unconscious bias training

All team members are provided training as part of their onboarding experience through our online training platform. Leaders are given an enhanced, in-person training around unconscious bias.

Diversity employee resource groups

DISH currently has 8 Employee Resource Groups that provide platforms for employees to come together, share common interests and make important connections, both in and out of work.

Hiring practices that promote diversity

Our organization also has a full time Diversity Recruiting Program Manager, responsible for building strategic hiring channels and sourcing tactics that target underrepresented communities.

Diversity recruitment program

Health Insurance + Wellness

Flexible Spending Account (FSA)

DISH's Flexible Spending Account (FSA) allows team members to contribute pre-tax dollars to pay for qualified expenses during the benefit plan year up to $3,050.

Disability insurance

DISH offers Company-paid Short-Term Disability (STD), which pays 60% of your weekly salary directly to you for up to 13 weeks if you are sick or injured and unable to work.

Dental insurance

DISH offers a variety of dental plans to meet your needs.

Vision insurance

DISH Vision benefits are offered through VSP Vision Care (VSP). We offer two different plans, the Exam Plus Plan and the Enhanced Vision Plan. Both plans include annual exams and coverage for eyewear

Health insurance

DISH medical plan (DMP) offers comprehensive coverage with a wide network of medical professionals to support you and your family.

Life insurance

DISH provides team members with the opportunity to purchase Life insurance for yourself, your spouse and your dependents through The Hartford.

Mental health benefits

DISH offers an Employee Assistance Program (EAP) to all DISH employees and their household members for five free counseling sessions at no cost to team members.

Transgender health care benefits

Financial & Retirement

401(K)

DISH automatically enrolls you in our attractive 401(k) plan, investing in the most appropriate fund based on your age. You make change your contribution amount or investment election at any time.

401(K) matching

DISH offers a company match equal to 50% of your contribution up to $2,500 per year. We also offer profit-sharing contributions.

Company equity

For the 24th year in a row, DISH has offered profit-sharing in addition to the company 401k match, including vesting over a five-year period.

Employee stock purchase plan

DISH allows qualified team members to purchase DISH Network Class A Common Stock at a 15% discount to fair market value.

Performance bonus

Sales account executives receive uncapped commissions and incentives like cash rewards to all-expense paid vacations. Technicians receive award perks to spend through the Merchandise Marketplace.

Pay transparency

Child Care & Parental Leave

Family medical leave

Return-to-work program post parental leave

Company sponsored family events

DISH has company-sponsored family events throughout the year, including Oktoberfest, Riverfront Festival, Halloween, and more!

Vacation + Time Off

Generous PTO

DISH offers 2 weeks of paid time off for team members (3 weeks including PPT) and up to 5 weeks off for tenured team members of five years or longer.

Paid sick days

DISH offers 40 hours (or more depending on state) of paid protected time in addition to paid time off.

Flexible time off

Hardship benefits

Team members can take an unpaid 30-day leave of absence.

Office Perks

Free snacks and drinks

Free snacks and drinks are available depending on department.

Company-sponsored happy hours

DISH is a work-hard, play-hard culture with weekly happy hours depending on location and even an open tap at our downtown Denver location.

Onsite office parking

Relocation assistance

Meditation space

Mother's room

Professional Development

Job training & conferences

DISH offers training across the organization, whether in leadership development through our world-class LEAD team, or in sales, customer service, technicians and more.

Tuition reimbursement

DISH offers tuition reimbursement of up to $2,000 for hourly full-time employees and $5,000 for salaried full-time employees per calendar year.

Lunch and learns

DISH often has Lunch and Learns based on departments or learning from cross-functional leadership team.

Promote from within

Mentorship program

DISH has a mentorship program for all team members hosted through our Employee Resource Groups!

Continuing education stipend

Team members receive up to $5,000 per year in tuition reimbursement for job-related courses or degree programs.

Continuing education available during work hours

DISH team members have access to LinkedIn learnings for free as well as access to our world-class LEAD team for leadership development.

Customized development tracks

Paid industry certifications

Personal development training

Virtual coaching services

Additional Perks + Benefits

DISH offers free and discounted services from our brands, including free DISH TV, discounted Sling, discounted Boost Mobile and Boost Infinite phone plans, and discounted smart service equipment like Google Home and Ring.

View full list of perks + benefits

Photo Gallery