We're on the hunt for a Senior Dialler Manager. Are you passionate about managing and optimizing dialler systems within a high-volume outbound call centre environment? Do you thrive in the telemarketing industry and have the experience to lead dialler strategy and performance? If so, we're eager to learn more about you!
As a Senior Dialler Manager, you will oversee the management, strategy, and optimization of the dialler system to ensure efficient and effective campaign performance. The primary goal of the Senior Dialler Manager is to maximize agent productivity and campaign performance through effective dialler management, data-driven decision-making, and continuous optimization.
If you have the following:
Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
Strong experience managing dialler systems such as Genesys or similar platforms within a high-volume outbound environment.
Strong understanding of outbound call centre operations, dialling strategies, regulations, and compliance requirements.
Experience analysing campaign and dialler performance and implementing strategies to improve productivity and results.
Proven experience leading dialler operations and driving continuous improvement.
We'd love to hear from you!
Click here to apply
Skills Required
- Bachelor's degree in Information Technology, Business Administration, or a related field
- Strong experience managing dialler systems such as Genesys or similar platforms
- Experience managing dialler systems within a high-volume outbound environment
- Strong understanding of outbound call centre operations, dialing strategies, regulations, and compliance requirements
- Experience analyzing campaign and dialler performance and implementing productivity improvement strategies
- Proven experience leading dialler operations and driving continuous improvement
What We Do
The Unlimited is a South African financial-services provider offering insurance and protection products including medical, life/death, motor, legal and gap cover, alongside customer rewards. It also operates an international business-process-outsourcing service, delivering customized services through more than 1,500 agents across 14 sites. Its stated purpose is to make a meaningful difference and “shift lives,” including through support for The Unlimited Child, an independent nonprofit it founded.
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