Technical Support Analyst (Help Desk & Systems Support)
Join a Growing Team Supporting Critical Business Technology
Our client is seeking a motivated and customer-focused Technical Support Analyst to provide frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support, Desktop Support, and Systems Administration, making it an excellent opportunity for a technology professional who enjoys troubleshooting, problem-solving, and supporting end users in a fast-paced environment.
If you're passionate about technology, enjoy helping people, and have experience supporting Microsoft environments, we'd like to hear from you.
What You'll Do
As a Technical Support Analyst, you will:
Provide technical support to end users via phone, email, and ticketing systems
Troubleshoot and resolve hardware, software, network, and system-related issues
Install, configure, maintain, and upgrade computer systems and peripherals
Manage user accounts, permissions, security groups, and access rights
Support Microsoft Windows desktop and server environments
Monitor, document, track, and resolve support requests through the Help Desk system
Create and maintain technical documentation and knowledge base articles
Assist with system maintenance, upgrades, and technology deployments
Support networking infrastructure including switches, firewalls, and IP phone systems
Participate in an on-call rotation for after-hours and weekend support
Qualifications | Required
2+ years of experience in Technical Support, Help Desk, Desktop Support, Systems Administration, Network Administration, or a related IT role
Experience supporting Microsoft Windows operating systems and server environments
Strong troubleshooting and problem-solving skills
Experience managing user accounts, permissions, and security settings
Excellent communication and customer service skills
Ability to work effectively with both technical and non-technical users
Preferred | Experience with any of the following technologies is highly desirable:
Microsoft Windows Server
Microsoft 365 / Office 365
Microsoft Azure
Microsoft SharePoint
Microsoft SQL Server
IIS (Internet Information Services)
DFS (Distributed File System)
Oracle RDBMS
Linux Administration
Networking, TCP/IP, Switches, Firewalls, and VPNs
VoIP and IP Phone Systems
What We're Looking For
The ideal candidate understands how technology supports business operations and can effectively support employees across multiple departments. You'll thrive in this role if you:
Enjoy solving technical problems
Communicate clearly and professionally
Stay calm under pressure
Take ownership of issues through resolution
Have a strong customer-service mindset
Are eager to learn and expand your technical skills
Apply Today | If you're looking for an opportunity to grow your IT career while making a direct impact on business operations, we encourage you to apply.
Skills Required
- 2+ years of experience in technical support, help desk, desktop support, systems administration, network administration, or a related IT role
- Experience supporting Microsoft Windows operating systems and server environments
- Strong troubleshooting and problem-solving skills
- Experience managing user accounts, permissions, and security settings
- Excellent communication and customer service skills
- Ability to work effectively with technical and non-technical users
- Experience with Microsoft Windows Server
- Experience with Microsoft 365 or Office 365
- Experience with Microsoft Azure
- Experience with Microsoft SharePoint
- Experience with Microsoft SQL Server
- Experience with IIS
- Experience with DFS
- Experience with Oracle RDBMS
- Linux administration experience
- Experience with networking, TCP/IP, switches, firewalls, and VPNs
- Experience with VoIP and IP phone systems
What We Do
Helping your business reach your hiring goals The business world changes constantly. For companies to remain competitive, they need to be more nimble than ever. But identifying and hiring talent is rarely easy. That's where our team of experts come in. Our philosophy Each situation (and company) is unique. One-size-fits-all approaches will never help your business reach its full potential. Custom solutions take advantage of opportunities that your competitors can't. That's what we deliver to you. Our commitment to results When we work with you, we roll up our sleeves and become your business partner. Our success is measured by the success of your company. That's why we invest whatever resources are needed to get and keep your business on the right track. Our experience We know the challenges businesses face today. Our recruiters have years of experience in identifying and intriguing talent. Access to specialized recruiters all over the globe LaBine and Associates is a member of NPA Worldwide, 60+ year old global network of highly specialized recruiters, enabling us to partner with experts to fill your roles. NPAworldwide membership is offered on a selective basis to recruitment firms with a proven track record of both experience and success. Trust, reliability, and integrity are hallmarks of our cooperative environment. • Successful placements made in all industries and occupations on a global basis • Access to a private network of recruiter-sourced candidates on a global basis • Whether you have a specialised local role to fill or need to find talent overseas, NPAworldwide members rely on their network connections to deliver results.
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