About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are seeking an experienced Senior Database Administrator (DBA) to manage and maintain our database systems, ensuring their performance, availability, and security. The ideal candidate will have advanced knowledge of Microsoft SQL Server (MSSQL), MySQL, and MongoDB, along with strong problem-solving skills and the ability to work in a fast-paced environment.
As Senior Database Administrator, You Will…
Design, implement, and maintain database structures and schemas for MSSQL, MySQL, and MongoDB.
Write reusable, testable, and efficient stored procedures code.
Design and implementation of low-latency and high-availability stored procedures, functions, triggers & jobs.
Monitor and optimize database performance, including query tuning and index optimization.
Ensure database security by implementing user roles, permissions, and auditing practices.
Perform regular database backups, restores, and disaster recovery planning.
Collaborate with development teams to optimize database queries and support application performance.
Provide database support for production and development environments, troubleshooting issues as they arise.
Assist in data modeling, data migration, and integration tasks.
Maintain documentation related to database architecture, processes, and procedures.
Stay current with industry trends and best practices in database management.
Report generation is required.
As Senior Database Administrator, You Need…
A graduate with a minimum of 6 years experience as a DBA.
Strong understanding of database design principles and best practices.
Knowledge in developing dynamic-looking graphs/reports.
Knowledge of database backup and recovery techniques and policies.
Experience with database performance tuning, indexing, and query optimization.
Familiarity with cloud database services (e.g., AWS RDS, Azure SQL Database) is a plus.
Experience with automation and scripting (e.g., PowerShell, Bash, Python) for database management tasks.
Effective communication, technical understanding, and teamwork skills.
Excellent problem-solving and analytical skills.
Knowledge of the following:
MSSQL
MySQL
Mongo
Powershell
Bash
Python
Writing Stored Procedures
Stored Functions
MSSQL Job Agent
AWS RDS
Azure SQL Database
Skills Required
- Graduate degree
- Minimum 6 years of experience as a database administrator
- Strong understanding of database design principles and best practices
- Knowledge of developing dynamic-looking graphs and reports
- Knowledge of database backup and recovery techniques and policies
- Experience with database performance tuning, indexing, and query optimization
- Familiarity with cloud database services such as AWS RDS or Azure SQL Database
- Experience with automation and scripting using PowerShell, Bash, or Python
- Effective communication, technical understanding, and teamwork skills
- Excellent problem-solving and analytical skills
- Knowledge of MSSQL, MySQL, MongoDB, PowerShell, Bash, Python, stored procedures, stored functions, MSSQL Job Agent, AWS RDS, and Azure SQL Database
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
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