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The Role
Manage end-to-end RFI, RFP, and formal tender responses for government-sector IT services. Lead cross-functional teams, coordinate stakeholders, interpret complex requirements, develop compliant technical and commercial proposals, and deliver competitive submissions under strict deadlines. The role also involves bid strategy, quality assurance, process improvement, and managing multiple complex bids simultaneously.
Summary Generated by Built In
Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.
ABOUT PROJECT
The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.
REQUIREMENTS
- 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry
- Practical experience managing complex RFPs, RFIs, or formal tender submissions
- Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities
- Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models
- Experience working with technical and commercial proposal documentation
- Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements
- Excellent written and verbal English communication skills (Advanced)
- Ability to work independently, manage competing priorities, and deliver under strict deadlines
- Strong stakeholder management, problem-solving, and decision-making skills
- Experience managing government or public sector tenders (USA/UA)
WOULD BE A PLUS
- Understanding of public procurement procedures, compliance requirements, and government contracting practices
- Experience with structured bid management methodologies and APMP best practices
- APMP/PMP certification or relevant
- Experience developing proposal win strategies, executive summaries, and value propositions
- Experience using AI tools to support bid development, document analysis, and proposal quality assurance
- Experience managing several complex bids simultaneously
KEY COMPETENCIES
- Strong ownership and accountability for bid outcomes
- Excellent planning, prioritization, and time management
- Attention to detail and commitment to quality
- Proactive and assertive stakeholder communication
- Ability to coordinate cross-functional teams without direct reporting authority
- Resilience and adaptability in deadline-driven environments
- Continuous improvement mindset
WHAT YOU WILL GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with a low level of bureaucracy
Skills Required
- 3+ years of experience in IT services presales, bid management, proposal management, or a similar IT outsourcing role
- Experience managing complex RFPs, RFIs, or formal tender submissions
- Strong project management and organizational skills
- Understanding of IT services, software development lifecycle, delivery models, and commercial engagement models
- Experience with technical and commercial proposal documentation
- Strong analytical skills and attention to detail
- Advanced written and verbal English communication skills
- Ability to work independently, manage competing priorities, and meet strict deadlines
- Strong stakeholder management, problem-solving, and decision-making skills
- Experience managing government or public-sector tenders in the USA or Ukraine
- Understanding of public procurement procedures, compliance requirements, and government contracting practices
- Experience with structured bid management methodologies and APMP best practices
- APMP, PMP, or relevant certification
- Experience developing proposal win strategies, executive summaries, and value propositions
- Experience using AI tools for bid development, document analysis, and proposal quality assurance
- Experience managing several complex bids simultaneously
ELEKS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ELEKS and has not been reviewed or approved by ELEKS.
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Wellbeing & Lifestyle Benefits — Well-being support is positioned as a meaningful part of the package, including mental-health/psychological support and wellness offerings in some locations. Flexible work options (remote-friendly/hybrid and flexible hours) also add day-to-day lifestyle value beyond base pay.
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Leave & Time Off Breadth — Time-off coverage is described as broad, with paid vacation and sick leave plus additional paid days for life events and the option for unpaid days. Sabbatical-like options are also referenced, suggesting additional flexibility for extended leave in some circumstances.
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Equity Value & Accessibility — Long-term rewards include opportunities to buy company shares or convert a yearly bonus into shares. This provides an additional wealth-building path beyond salary for eligible employees.
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The Company
What We Do
ELEKS is the partner of choice for many of the world's leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services. We deliver high tech innovations to Fortune 500 companies, big enterprises and technology challengers, improving the ways they work and boosting the value they create for the modern world. Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe, the US and UK, provide our clients with a full range of software services. These include dedicated teams, product development, R&D and technology consulting. For more information, please visit: eleks.com
