Qualifications
- A minimum of five (5) years of experience in a BPO setup
- 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS
- Excellent English communication and multitasking skills
- Preferably with a background in Customer Service
- Knowledge/skills/experience with pulling and presenting reports
- Appointment setting experience is a plus
- Willing to work graveyard and can start training immediately
- Has an existing home office setup with a conducive work environment
- Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor
- A stable internet connection with at least 25 Mbps upload and download
- Back-up power and internet is required
Offer
- Work-from-home setup
- Long-term/full-time position
- Competitive pay is at 37,999 gross
- 5,000 Client Deployment Allowance
- Pay begins on day 1 of training
- Benefits, such as: Enjoy benefits valued at 324,000 pesos annually
- HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
- Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
- Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account!
- Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
- Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.
- Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
- Perfect Attendance
- KPI Superstars
- Shoutout Incentive
- Referral Incentive
- QA Rockstar
- C3 Champions
- Client Obs Incentive
- Quarterly In-person Team-Buildings
- Annual Company Outing - A yearly team adventure to unwind and celebrate together
- Career Advancement Opportunities
Skills Required
- Minimum five years experience in BPO setup
- Two years SME or coaching experience
- Excellent English communication skills
- Experience in customer service
- Experience with pulling and presenting reports
- Experience with appointment setting
- Existing home office setup
- Computer specifications meet or exceed requirements
- Stable internet connection of at least 25 Mbps
- Back-up power and internet
What We Do
SMA Support: Elevating Your Business Potential At SMA Support, we are dedicated to empowering home remodeling companies by enhancing their sales, marketing, and administrative capacities. Our experienced team provides tailored virtual assistant and call center services designed to optimize your operations and drive growth. Why Choose Us? Expertise: Decades of combined experience in sales, marketing, and administration. Custom Solutions: Services customized to meet the unique needs of your business. Results-Driven: Proven track record of elevating client efficiency and success. Join the many businesses thriving with our support and see what SMA Support can do for you. 🔗 Visit our website | 📞 Contact Us #DelegateToElevate – Your success is our business!
