The Role
The Senior Application Engineer will support customers with InsiderSecurity solutions, advise on deployments, troubleshoot issues, and guide junior engineers.
Summary Generated by Built In
- Be the technical expert of InsiderSecurity solutions for our users.
- Achieve customer success by understanding user requirements and supporting users to achieve strong cybersecurity with our solutions.
- Advise customers on the deployment architecture and best practices for our products.
- Deploy and configure our solutions in customer data centers or cloud environments.
- Develop and configure use cases to meet user's needs.
- Diagnose and troubleshoot technical issues.
- Support the sales team by conducting technical sales demos and answering technical inquiries during sales.
- Serve as the interface between users and our product engineering teams. This is an excellent role to gain experience and insight into the cybersecurity industry.
- Guide junior application engineers on technical matters.
Requirements
- At least 3 years experience in system administration, cloud administration or IT networking.
- Diploma or Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or a related field.
- Good command of Bahasa Melayu
- Experienced with system and cloud administration (e.g., Windows, Linux, AWS, Kubernetes).
- Experienced with networking.
- Experienced with Python or other high-level programming languages.
- Familiarity with Bash scripting.
- Familiarity with database administration and SQL is a plus.
- Prior experience as an application field engineer or a customer success engineer is an advantage.
- Excellent problem-solving skills and keen attention to detail.
- Good communication and presentation skills.
- Ability to excel in a collaborative team setting.
- Must be a Malaysia resident.
Benefits
- Engage in impactful work aimed at addressing significant cybersecurity challenges.
- Chalk up valuable experience and insights within the cybersecurity industry.
- Receive a competitive salary package.
- Annual flexi benefits and reimbursement for health screening expenses.
- Enjoy 18 days of annual leave, with increments based on years of service.
- Modern and convenient office at KL Eco City, Mercu 2 - just a short walk from Abdullah Hukum LRT/KTM station and directly connected to Mid Valley Megamall.
Skills Required
- At least 3 years experience in system administration, cloud administration or IT networking
- Diploma or Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or a related field
- Experienced with system and cloud administration (e.g., Windows, Linux, AWS, Kubernetes)
- Experienced with networking
- Experienced with Python or other high-level programming languages
- Familiarity with Bash scripting
- Familiarity with database administration and SQL is a plus
- Prior experience as an application field engineer or a customer success engineer is an advantage
- Excellent problem-solving skills and keen attention to detail
- Good communication and presentation skills
- Ability to excel in a collaborative team setting
- Must be a Malaysia resident
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The Company
What We Do
InsiderSecurity is an award-winning cybersecurity software company that provides AI-driven solutions for automated threat detection, including User and Entity Behavior Analytics (UEBA), to help organizations identify internal threats and prevent data loss.
