Join a team where your expertise in project management makes a real impact. At JPMorgan Chase, you’ll collaborate with a diverse client base and drive initiatives that matter—for our clients and the firm.
As a Client Solutions Manager, you will manage the implementation of new and incremental business for Securities Services within JPMorgan’s Commercial & Investment Bank (CIB). You’ll work with a wide range of clients, including Asset Managers, Hedge Funds, Private Equity Funds, Pension Funds, Government Sponsored Enterprises, Banks, Broker Dealers, and Insurance Companies. Your role will span all Securities Services products, from single product implementations to complex, multi-entity deals, ensuring seamless delivery and high client satisfaction.
Job responsibilities:
- Lead execution of key implementation projects, managing resources across multiple locations and disciplines
- Drive client requirements gathering, propose and influence target solutions
- Collaborate with internal partners to design, document, and secure sign-off on scope and solutions
- Develop and manage project delivery plans
- Facilitate negotiation of client legal agreements
- Execute plans with robust governance and reporting
- Actively mitigate and manage project risk, coordinate timely resolution of issues
- Manage scope containment and change management
- Motivate virtual teams across locations and disciplines
- Conduct post-implementation and production satisfaction reviews
- Prioritize, track, and report on all projects in the pipeline
- Ensure compliance with all controls and procedures
- Own project communication to internal and external stakeholders
- Deliver high levels of internal and external client satisfaction
- Contribute strategies for excellent client experience
- Drive internal team and department-wide initiatives
- Influence senior executives at key clients
Required qualifications, capabilities, and skills:
- Working knowledge of Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Services, Private Funds Services, Investment Analytics, Compliance, ETFs, IMOS, Trading Services, Prime Custody, Fusion)
- Project and program management skills
- Highly structured and methodical execution
- Clear, articulate, and concise communication
- Client-facing skills
- Ability to influence and collaborate with multiple internal disciplines
- Presentation skills
- Risk identification and resolution
- Ability to systematically remove ambiguity
- Relationship skills—integrity, intelligence, problem solving
- Ability to work well in an evolving environment
Preferred qualifications, capabilities, and skills:
- Bachelor’s degree
- 3+ years in Financial Services, particularly Securities Servicing
- 2+ years in a client-facing project management role or commensurate experience
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Working knowledge of Securities Services products, including Custody, Fund Accounting, Fund Administration, Hedge Fund Services, Private Funds Services, Investment Analytics, Compliance, ETFs, IMOS, Trading Services, Prime Custody, and Fusion
- Project and program management skills
- Highly structured and methodical execution
- Clear, articulate, and concise communication
- Client-facing skills
- Ability to influence and collaborate across multiple internal disciplines
- Presentation skills
- Risk identification and resolution skills
- Ability to systematically remove ambiguity
- Strong relationship, integrity, intelligence, and problem-solving skills
- Ability to work effectively in an evolving environment
- Bachelor's degree
- 3+ years of experience in financial services, particularly securities servicing
- 2+ years of experience in a client-facing project management role or equivalent experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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