Scheduling Specialist – Operations & Logistics Coordination
Health Conservation, Inc. (HCI)
Rockford, Illinois
Health Conservation, Inc. is a national provider of mobile occupational health screening services supporting manufacturing, industrial, transportation, food processing, energy, and distribution facilities across the United States.
Our scheduling team operates in a fast-paced logistics environment responsible for coordinating mobile occupational testing operations involving technicians, mobile testing units, DOT limitations, client production schedules, crew shifts, manufacturing throughput demands, and routing efficiency.
Position Summary
HCI is seeking a highly detail-oriented Scheduling Specialist capable of operating in a high-pressure operational environment where precision, urgency, and problem-solving are critical.
This role requires an individual who can analyze operational variables, workforce throughput, production-shift structures, routing limitations, and scheduling conflicts while maintaining exceptional customer communication and organizational control.
The ideal candidate thrives under pressure, can rapidly process changing information, understands time-sensitive logistics, and can balance multiple operational priorities simultaneously. This is not a passive administrative role — it is an active operations coordination position requiring intensity, accountability, and strong analytical thinking.
This position reports directly to the Quality Control Manager and works closely with Fleet Operations.
Primary Responsibilities
• Analyze prior-year testing schedules, manufacturing crew structures, and operational history to determine optimal scheduling strategy
• Coordinate annual occupational health testing visits for industrial and manufacturing clients nationwide
• Evaluate workforce throughput, crew sizes, shift variations, travel logistics, technician capacity, and DOT limitations when scheduling appointments
• Sell and secure operationally efficient service dates while balancing client production demands and HCI logistical requirements
• Continuously monitor and adjust schedules based on changing operational variables including client staffing changes, production interruptions, technician availability, weather delays, and routing conflicts
• Work directly with Mobile Van Technicians and Operations Leadership to maintain schedule accuracy and maximize fleet utilization
• Identify scheduling inefficiencies, operational bottlenecks, and mathematical inconsistencies involving technician capacity, travel time, throughput expectations, and testing volumes
• Maintain high levels of accuracy while operating in a fast-moving, deadline-driven environment
• Communicate professionally with client management teams regarding operational requirements, scheduling changes, and service expectations
• Collaborate with the QC Manager to resolve operational discrepancies and scheduling conflicts
Qualifications & Skills
• Maintain a highly professional and confident phone presence while managing high-volume client communication, operational negotiations, scheduling objections, and time-sensitive service coordination
• Strong analytical and mathematical reasoning skills
• Ability to understand operational throughput, workforce variability, shift structures, and time-sensitive logistics
• Ability to remain composed and effective in high-pressure or stressful situations
• Strong multitasking and prioritization abilities
• Exceptional organizational skills and attention to detail
• Ability to identify errors, inconsistencies, and scheduling conflicts quickly
• Excellent verbal and written communication skills
• Strong customer service and relationship management skills
• Proficiency in Microsoft Excel, Outlook, and Word
• Experience in logistics, manufacturing coordination, dispatching, operations planning, workforce scheduling, or transportation scheduling is highly preferred
• Willingness to work overtime as operational demands require
Benefits
HCI offers a comprehensive benefits package for full-time employees including:
• Medical Insurance
• Health Reimbursement Arrangement (HRA)
• Dental Insurance
• Vision Reimbursement
• 401(k) Plan (available after one year)
Job Type: Full-Time
Skills Required
- Strong analytical and mathematical reasoning skills
- Ability to understand operational throughput and time-sensitive logistics
- Exceptional organizational skills and attention to detail
- Strong customer service and relationship management skills
- Proficiency in Microsoft Excel, Outlook, and Word
- Experience in logistics, manufacturing coordination, or operations planning
What We Do
Health Conservation, Inc. (HCI) was founded in 1957, and was the first in the U.S. to provide on-site audiometric testing and conservation services to local work sites. Over the last half century, we have continued to expand and innovate as our commitment to our clients’ needs continue to grow. Today, we provide hearing, respirator fit and pulmonary function testing to employers across the nation. To compliment our services we also provide our clients with comprehensive data-management services that provide accurate, timely and “easy-to-read” reporting. HCI continues to lead the industry in mobile testing and reporting. HCI is dedicated to continuous improvement in technology and processes for even greater efficiency to our clients. No one takes you faster and more economically towards your ultimate objective: a safe and fully compliant work environment for all of your employees.
