Summary
The Fortis Bank SBA Operations Manager is responsible for managing and developing key operational processes and procedures for the SBA lending team. Specifically, this individual will focus on SBA loan servicing, portfolio compliance, and SBA 1502 reporting to reconcile loan data discrepancies, and implement regulatory updates. Their additional responsibilities will include conduct loan file reviews, overseeing the documentation flow for SBA submission, maintaining compliance documentation, and ensuring proper record-keeping for audits and regulatory reviews.
Responsibilities
Loan Servicing & Portfolio Management:
- Manage the servicing of SBA loan portfolios, ensuring compliance with SBA SOPs and lender policies.
- Oversee borrower requests, modifications, and servicing actions, including deferments, assumptions, and collateral changes.
- Ensure timely and accurate loan payments, escrow management, and other servicing tasks.
Liquidation & Collection:
- Oversee SBA loan liquidation and collection efforts in compliance with SBA guidelines.
- Work with legal and recovery teams to develop and execute liquidation strategies.
- Work with Credit Administration to monitor past-due accounts, initiate collection activities, and coordinate charge-offs when necessary.
1502 Reporting & Compliance:
- Manage the SBA 1502 reporting process, ensuring timely and accurate reporting of loan data to the SBA.
- Reconcile discrepancies in loan reporting and payment processing.
- Stay updated on SBA regulatory changes and implement necessary operational adjustments.
Loan File Review & Documentation Management:
- Review SBA loan files for completeness and compliance before submission to SBA.
- Ensure proper documentation flow from clients, including financial statements, business records, and compliance documents.
- Maintain accurate and organized loan files for audits and reviews.
Minimum Qualifications
- Bachelor's degree in business, finance, accounting, or a related field, or an equivalent combination of education and directly relevant experience.
- At least 7 years of commercial lending or banking operations experience, including a minimum of 5 years of direct SBA 7(a) and/or 504 lending experience.
- At least 3 years of demonstrated people-management experience, including responsibility for training, workflow management, performance feedback, and employee development.
- Working knowledge of SBA eligibility, loan documentation, closing, servicing, 1502 reporting, portfolio management, collections, liquidation, guaranty preservation, and applicable SBA Standard Operating Procedures.
- Demonstrated ability to establish procedures and controls, lead operational change, prepare for audits or loan reviews, and resolve complex documentation or compliance issues.
- Strong organizational time management skills, problem solving skills, and the ability to quickly grasp concepts and processes with limited guidance from management.
- Strong written and verbal communication skills.
- Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
- Strong written and verbal communication skills
- A positive and collaborative approach with both peers and management
- Versatility, flexibility, and a willingness to work on consistently changing priorities with enthusiasm
ADDITIONAL INFORMATION
Reporting Structure: This role will report directly to the Utah Market President.
Office Requirements: This role is required to be in the Midvale, UT office at least 4 days each week.
About Fortis Bank
Fortis Bancorp is the $1.3 billion bank holding company for Fortis Bank. Fortis Bank is a full-service bank that provides loans, deposits, and cash management services to businesses and their principals, with branch locations in Colorado and Utah. More information about Fortis Bank is available at www.fortisbankus.com.
At Fortis Bank, we pride ourselves in being a partner to our clients by offering comprehensive banking solutions while building trusted, long-term relationships.
Every role at Fortis is connected to our company strategy and can drive high impact. Each of our hand-selected and talented team members work closely together to contribute to the heart of our company culture that combines banking expertise and personalized service to create an unparalleled client experience.
We recognize, reward, and develop those individuals who make an outsized impact to our client experience and are committed to driving our business forward.
Fortis is Great Place to Work-Certified™
Join a team where your expertise and passion can make a meaningful impact.
Learn more today at https://www.fortisbankus.com/working-at-fortis.
Skills Required
- Bachelor's degree in business, finance, accounting, or a related field, or equivalent education and directly relevant experience
- At least 7 years of commercial lending or banking operations experience
- At least 5 years of direct SBA 7(a) and/or 504 lending experience
- At least 3 years of people-management experience, including training, workflow management, performance feedback, and employee development
- Working knowledge of SBA eligibility, loan documentation, closing, servicing, 1502 reporting, portfolio management, collections, liquidation, guaranty preservation, and SBA Standard Operating Procedures
- Ability to establish procedures and controls, lead operational change, prepare for audits or loan reviews, and resolve complex documentation or compliance issues
- Strong organizational, time-management, problem-solving, written communication, and verbal communication skills
- Ability to work collaboratively with coworkers and management
- Versatility, flexibility, and willingness to work with changing priorities
- Ability to work in the Midvale, Utah office at least four days per week
What We Do
Fortis Bank is a Colorado- and Utah-serving bank that provides commercial banking and financing solutions to businesses and their principals, alongside personal and business banking. Its offerings include commercial products, flexible lending, treasury management, cash-management solutions, and self-directed retirement banking. The bank emphasizes direct access to decision-makers, tailored client service, long-term partnerships, and combining digital technology with experienced banking expertise.
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