At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
SAP Technical Architect
Position Summary
We are seeking an experienced SAP Technical Architect with strong expertise in SAP S/4HANA and SAP IS-U to design, support, and optimize technical solutions for utility clients. This role will serve as the technical lead for SAP landscapes, ensuring scalable architecture, system integrations, technical governance, and successful delivery of enhancements, projects, and operational support activities.
The ideal candidate combines hands-on technical execution with architectural knowledge and is comfortable collaborating with functional consultants, developers, basis teams, and client stakeholders to deliver high-quality SAP solutions.
Expertise
- Technical Solution Design
- Problem Solving & Root Cause Analysis
- SAP application architecture (ECC/S4, IS-U, BTP direction, S/4 HANA)
- Integration concepts (APIs, IDocs, Web Services, Events, Middleware architecture
- Basis knowledge (Transport management, upgrades, Client strategy, SAP landscapes, high availability/disaster recover concepts)
- Security concepts and authorizations at a high level
- Performance and sizing considerations
- Infrastructure implications of architectural decisions
- Technical Leadership
- Documentation & Governance
- Continuous Improvement
Key Responsibilities
Technical Architecture & Solution Design
- Ensure SAP technical architecture is maintained across S/4HANA and SAP IS-U environments.
- Translate business and functional requirements into scalable technical solutions.
- Provide technical design guidance for enhancements, interfaces, reports, conversions, forms, and workflows.
- Participate in architecture reviews and ensure alignment with SAP best practices and enterprise standards.
What VertexOne has to offer:
- Health, Personal Accidental, Term Life and Terminal Illness Insurances
- Flexible Holidays
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
Skills Required
- Strong expertise in SAP S/4HANA and SAP IS-U
- Experience with SAP application architecture, including ECC, S/4HANA, SAP IS-U, and SAP BTP
- Knowledge of integration concepts, including APIs, IDocs, web services, events, and middleware architecture
- Basis knowledge covering transport management, upgrades, client strategy, SAP landscapes, and high availability/disaster recovery
- Understanding of SAP security concepts and authorizations
- Knowledge of performance, sizing, and infrastructure implications of architectural decisions
- Technical solution design and architecture review experience
- Technical leadership, documentation, governance, and continuous improvement capabilities
What We Do
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
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