- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
Penn State University is excited to announce an opportunity for a talented and experienced individual to join us as a Salesforce Solution Architect on the Enterprise Customer Relationship Management Program Team! As an enterprise implementation, this program is designed to advance engagement and service delivery for the entire university community, including faculty, students, staff, and alumni, ensuring integrated solutions that create value across all Penn State constituencies. This pivotal role is about designing and implementing Salesforce enterprise solutions that meet business requirements for units across the University.
CORE RESPONSIBILITIES
- Solution Design: Develop comprehensive Salesforce solutions that align with business objectives and technical requirements.
- Stakeholder Collaboration: Work with business leaders, project managers, business analysts, and other stakeholders to gather requirements and ensure solutions meet their needs.
- Technical Leadership: Provide technical guidance and leadership to development teams, ensuring best practices and standards are followed.
- Customization: Customize Salesforce applications using Apex, Visualforce, Lightning components, and other tools to meet specific business needs.
- Testing & Quality Assurance: Conduct thorough testing and validation of solutions to ensure they meet quality standards and perform as expected.
- Documentation: Create and maintain detailed documentation of solutions, including design specifications, technical architecture, and user guides.
- Training and Support: Provide training and support to end-users and administrators to ensure successful adoption and utilization of Salesforce solutions.
QUALIFICATIONS
- Experience: Extensive experience in Salesforce development and architecture, with a strong understanding of Salesforce products and features.
- Certifications: Salesforce Certified Administration and Advanced Administrator required.
- Salesforce Certified Platform Architect and Platform Developer I preferred.
- Certifications such as Salesforce Certified Application Architect, Salesforce Certified System Architect, Salesforce Certified Marketing Cloud Consultant, Data Cloud Consultant and Agentforce Specialist are highly desirable.
- Leadership Skills: Proven leadership abilities, including the capacity to collaborate with cross-functional teams, mentor team members, and influence decisions that drive program and project success.
- Product Advocacy: Demonstrated understanding in providing viable solution options, industry best practices, and formulate and present solutions to stakeholders.
- Technical Skills: Proficiency in Apex, Visualforce, Lightning components, and other Salesforce development tools. Experience with integration tools and techniques. Where required, perform hands-on application configuration (clicks not code) to meet customer needs. Assume end-to-end functional responsibility for all aspects of enterprise-level solution implementation, from initial requirements gathering to release.
- Analytical Skills: Strong problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
- Interpersonal and Communication Skills: Exceptional communication and presentation abilities, Strong interpersonal skills for stakeholder management.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Bachelor's Degree 8+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None
LOCATION
This position is open to a remote work arrangement (restrictions apply), the details of which can be discussed with the hiring manager during the interview process.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $102,936.00 - $154,452.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.
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Skills Required
- Bachelor's degree and 8+ years of relevant experience, or an equivalent combination of education and experience
- Salesforce Certified Administration certification
- Salesforce Certified Advanced Administrator certification
- Extensive experience in Salesforce development and architecture
- Proficiency with Apex, Visualforce, Lightning components, Salesforce development tools, and integration techniques
- Experience with Salesforce application configuration and end-to-end enterprise solution implementation
- Leadership experience collaborating cross-functionally, mentoring team members, and influencing decisions
- Strong problem-solving, analytical, communication, presentation, and stakeholder-management skills
- Salesforce Certified Platform Architect certification
- Salesforce Certified Platform Developer I certification
- Salesforce Certified Application Architect, System Architect, Marketing Cloud Consultant, Data Cloud Consultant, or Agentforce Specialist certification
Penn State University Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penn State University and has not been reviewed or approved by Penn State University.
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Retirement Support — Employer contributions to SERS and the TIAA Alternate Plan are described as significant, with supplemental retirement options available. Feedback suggests these choices and contributions create strong long‑term value.
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Leave & Time Off Breadth — Full‑time employees accrue over 24 sick and vacation days annually, with additional university holidays and a winter break. Feedback suggests this depth of leave supports work–life balance.
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Inclusive Benefits Coverage — A 75% tuition discount extends to employees, spouses, and dependent children up to age 26 across resident instruction, World Campus, and Penn College courses. Feedback suggests this broad eligibility meaningfully enhances total rewards, especially for families.
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What We Do
There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our nearly 88,000 students and 17,000 faculty and staff know the real measure of success goes beyond the classroom—it’s the positive impact made on communities across the world. From access to state-of-the-art resources to interdisciplinary pursuits in collaborative atmospheres, a Penn State degree is more than an education. The experiences and knowledge gained here will form the foundation for the lives our students build. Their contributions to the world begin with a Penn State degree. We Are Penn State.
