Salesforce Senior Consultant

Reposted 2 Days Ago
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Toronto, ON, CAN
In-Office
Senior level
Information Technology • Software
The Role
The Salesforce Senior Consultant will lead implementation projects, analyze customer needs, conduct business process mapping, and provide ongoing support to optimize solutions.
Summary Generated by Built In

Salesforce Consultant 

What would you do exactly? 

  • Participate in full-cycle implementation projects from requirements gathering (inception) to post-go-live support (completion)
  • Implement and deploy cloud solutions accommodating industry-specific business needs and management processes, regulatory and business requirements
  • Identify business requirements, functional design, process design (including scenario design, and flow mapping), testing, training, outlining support procedures, and supporting
  • implementations
  • Understand customer needs and perform a gap analysis between package functionality and customer requirements.
  • Be the trusted advisor for both customers and internal teams
  • Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both onsite and remote.
  • Prepare Business Requirements and Technical Scoping documents resulting from the mapping sessions to provide proposed solutions for the requirements for customer approval
  • Provide ongoing post-implementation support to optimize user adoption and configuration
  • Ability to assess customer implementation needs, offer innovative solutions that span different subject matter domains, determine how it impacts the business at all organizational levels, and communicate to the customer. 

Qualifications:

  • 4+ years of experience as a Salesforce Consultant, handling implementations.
  • Bachelor’s Degree in Business Administration, Accounting, Computer Science, Information Systems, or a related field.
  • English Proficiency C1 - Advanced
  • Excellent oral and written communication and presentation skills
  • Strong experience in Financial, Accounting, Professional Services, Software, or Manufacturing business processes
  • Having consulting experience in other ERP and CRM solutions  would be a valuable addition
  • NetSuite knowledge is a huge plus
  • Having experience with waterfall and agile methodologies would be a valuable asset

The ideal candidate would be a quick learner, a team player, and should possess the ability to plan their work around competing priorities.

Skills Required

  • 4+ years of experience as a Salesforce Consultant
  • Bachelor's Degree in Business Administration, Accounting, Computer Science, Information Systems, or a related field
  • English Proficiency C1 - Advanced
  • Strong experience in Financial, Accounting, Professional Services, Software, or Manufacturing business processes
  • Consulting experience in ERP and CRM solutions
  • NetSuite knowledge
  • Experience with waterfall and agile methodologies
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The Company
HQ: Toronto, Ontario
63 Employees
Year Founded: 2005

What We Do

Trajectory delivers operational value through enterprise applications tailored to growth-minded teams and Private Equity sponsors. We support everything from pre-acquisition technology due diligence to the implementation, optimization, and managed services of Salesforce, NetSuite, Integration, and AI-powered solutions. With a global presence, we bring 18 years of experience and have completed over 450 successful implementations.

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