About us:

In 2015, Companion Protect (CP) set our sights on extending and enhancing the lives of cats and dogs by offering the highest quality pet insurance programs featuring comprehensive coverage, innovative technologies, and inclusive plans for all ages and breeds. And we haven’t looked back since!

Our vision today? Keeping pets healthy …. because pets make us happy!

Achieving that vision wouldn’t be possible without our greatest asset: our associates. At CP, you will join an enthusiastic team that values collaboration and innovation and has a strong belief in harnessing a variety of experiences, ideas, and technology to maximize the impact we make. Are you ready to make your impact to help pets?

About our opportunity:

The Marketing Cloud Administrator is a subject matter expert in Salesforce Marketing Cloud. This individual will leverage deep understanding of the capabilities and functionality of Salesforce Marketing Cloud to lead the development of new initiatives, enhancements, operations, and production support for the platform reaching customers with multiple channel impact. This individual will partner with the Marketing team on requirements for priority initiatives and lead the development, execution, and delivery of engagement using Marketing Cloud to support the needs of multiple clients.

What you’ll do here: 

• Provide support to Marketing team and other internal areas, on Marketing Cloud, managing changes, projects and issue resolutions
• Monitor data quality and integrity, data migrations, and data integration
• Create and maintain lists, data extensions, segmentation groups, e-mail tracking, reports and dashboards
• Maintain a change and enhancement schedule
• Build, manage and prioritize enhancements within the MC roadmap.
• Gather, identify and analyze Salesforce business requirements, ensuring that they are complete and well defined
• Perform QA processes on changes within the MC environment.
• Document enhancement requests and releases and train the IT team on the general user administration of the MC platform.
• Create different Data extensions and associate them to different campaigns
• Management of subscriber data (contact model, preference, and profile center concepts)
• Configure Marketing Cloud products like Email Studio, Mobile Studio, Social Studio, Journey Builder, etc.
• Identify security best practices for data management, users, and permissions
• Other duties as assigned

What you’ll bring to the team:

• 2+ years’ experience with Marketing Cloud and Sales/Service Cloud
• Ability to connect to overall business strategy and design and execute on department strategy
• Able to build successful relationships with all levels of staff and management.
• Comfortable working independently in an evolving and changing environment
• Proven ability to create innovative solutions to solve customer and client challenges
• Strong research, troubleshooting, and problem-solving skills
• Comfortable working independently in an evolving and changing environment
• Ability to collaborate withing and across teams
• Understanding of third-party integrations
• Certifications for Marketing Cloud Admin, Marketing Cloud Email Specialist and/or Salesforce Admin
• Extensive experience with Journey Builder, Automation Studio, Web Studio, Email Studio and Audience Builder
• Experience with HTML, CSS, SQL, AMPscript, and API functions
• Experience with Google Analytics
• Experience with email marketing, including best practices

Where you’ll work: This is a hybrid role, with the expectation of begin in the office Tuesday - Thursday. 

Why you might love working here:

Our leadership team is dedicated to transparency, growth, and our purpose. We hire associates whose personal core values align with ours: Commitment, Teamwork, and Resourcefulness. You’ll find limitless growth and opportunities as we grow together. We invest in our associates because they invest their careers with us. If you're ready to utilize your skills and passion to make a significant impact in the reimagining of pet healthcare, Companion Protect might be the place for you. 

At Companion Protect, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. CP is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Companion Protect are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.