Salesforce and Solutions Administrator 4

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Salesforce and Solutions Administrator 4 position exists to maintain, enhance, optimize, and drive innovation within our Salesforce platform and across our broader enterprise applications ecosystem, including Workday. This position collaborates closely with a diverse team of Salesforce administrators, software engineers and business stakeholders to understand business needs and processes, design elegant solutions, and implement enhancements and change management that drives efficiency, productivity, and data accuracy. Within that context, the Salesforce and Solutions Administrator 4 position will also configure, maintain, manage, and streamline the functionality, integrations, and enhancements of our enterprise application ecosystem.

Essential Duties/Responsibilities: 

All Salesforce and Solutions Administrators are responsible for performing the responsibilities below. The Salesforce and Solutions Administrator 4 is expected to have an expert-level understanding of and ability to perform those responsibilities and to demonstrate leadership qualities while doing so.

Salesforce Administration:

Knowledge of and ability to work within the breadth of the Salesforce product portfolio including Service Cloud, Sales Cloud, NPSP or Nonprofit Cloud, ASL, Experience Cloud, Marketing Cloud, Marketing Cloud Personalization, Marketing Cloud Intelligence, etc.

Collaborates with Agile Solutions Architects and other Salesforce and Solutions administrators to understand and anticipate business needs and implement innovative technical solutions within Salesforce to meet those objectives

Configures, customizes, maintains, and supports Salesforce to meet ever evolving needs by using Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, reports, etc.

Oversees user and license management including new user setup, roles, profiles, permission sets, public groups, sharing rules, etc.

Manages Salesforce integrated applications including Chargent, Genesys, Form Assembly, Melissa Data, etc.

Enterprise Applications Administration & Solution Design:

Administers other enterprise applications including Workday, workflow management, events management, transactional systems, etc.

Designs solutions for, configures, implements, integrates, tests, troubleshoots, maintains, optimizes, and supports enterprise applications

Implements business process redesign and creates associated documentation in support of new or changing technology

Assists with the selection and retirement of applications or application functionality to maximize benefit to the ministry

Develops, applies, maintains, and communicates the ministry’s software architecture and process standards
Responsibly leverages AI tools to design, configure, test, troubleshoot, and document solutions more effectively, exercising sound judgment about when AI is and isn’t the right approach

Quality Assurance & Data Stewardship

Develops, executes, and ensures adherence to automated test plans and quality control standards; evaluates results; and educates stakeholders

Manages data reconciliation among diverse systems, addressing issues affecting data quality

Recommends and implements data quality process enhancements, maintains data dictionaries, and supports production data issues

Training and Support:

Provides user support and offers expert guidance to users on Salesforce and other enterprise applications

Identifies training needs and trains application users

Ensures that knowledge gained from vendors and contractors is effectively documented for future re-use

Maintains expertise in supported business areas and the application functionality (new, changed and future) needed to support them

Agile Team Collaboration:

Works collaboratively with others on a cross-functional, product-oriented Agile team

Follows and supports the department’s chosen Agile methodology

Participates in Agile ceremonies, such as stand-ups and retrospectives, to contribute to team goals

Grade Level Responsibilities

Provides systems leadership to an Agile team, including coordinating and leading appropriate Communities of Practices, etc.

May advise the department leadership team, providing specialized feedback, advice, insight, and guidance to the Director, as appropriate

Coaches and mentors other Salesforce and Solutions Administrators, as appropriate

Partners with Technology-area leadership to contract for enhancements or additional consulting expertise, as necessary

Other Duties/Responsibilities:

Provides after-hours and weekend on-call support when necessary

Participates in on-going training opportunities

Performs other duties as assigned

Managerial Breadth/Scope of Job:

May monitor and provide direction for contractors in relation to specific project efforts

Working Environment/Physical Requirements:

On-campus (hybrid-remote) office environment

Frequent sitting and computer use

Occasional travel, domestic or international

JOB QUALIFICATIONS/REQUIREMENTS:

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with
people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements

Thrives in a team environment: team player; trustworthy; reliable
Results-oriented, self-motivated, driven and committed
Positive and encouraging attitude with ability to motivate/encourage peers

Coachable; Confident without having an ego

Constituent and Stakeholder-service oriented

Embodies honesty, forthrightness, and openness

Creative thinker and effective problem-solver

Maintains a cool and calm demeanor under pressure, treating others with dignity, respect, and graciousness

Avoids groupthink: Courage to assertively present alternatives in a spirit of mutual respect; humility when their ideas are not accepted

Approaches processes and tools with an eye for adding value and eliminating waste (Lean thinking)
Lifetime learner with a burning desire to continually be stretched and improve

Flexible thinker with ability to adapt to and learn various solutions, frameworks, processes, and systems,

Avid interest in all things digital, with a passion to stay current, work and play with the latest and greatest digital innovations

A servant-leader who seeks to empower others

Knowledge/Experience:

Bachelor’s degree or professional qualification desired

5-7 years of experience with Salesforce, plus a Salesforce Certified Platform Administrator II certification (formerly Advanced Administrator)

7-10+ years of experience in system and application support or as a power user

The Salesforce and Solutions Administrator 4 is expected to have expert-level qualifications in the following:

Expert-level experience with the Salesforce suite of products, including SOQL, plus working familiarity with other enterprise platforms such as Workday, Genesys, Ping, Doclink, and SQL, and a willingness to grow across them

Experience with the Microsoft 365

Experience with Salesforce and other release processes, including DevOps concepts and the use of Github and related tools

Experience documenting information systems architecture, as well as requirements and use cases

Experience with concepts of data governance, data integrity management, data structures, and data quality.

Experience with creation, review, and execution of automated test cases as well as testing methodologies

Experience in mentoring others in an enterprise application and/or software development environment

Knowledge of the Agile mindset and methodologies

Experience with business process creation or systems analysis desired

Skills, Abilities and Special Talents/Gifts:

Strong Analytical and problem-solving skills

Attention to detail and accuracy

Ability to review datasets, detect patterns, and draw conclusions and recommendations from the data

Excellent interpersonal and presentation skills, ability to communicate clearly, concisely, and persuasively in both verbal and written formats

Ability to communicate with tact and sensitivity at all organizational levels

Understanding of core business operations/structures and key interactions/dependencies among departments and disciplines

Strong business judgment skills and decision-making ability

Strong time management and organizational abilities

Expertise to handle multiple projects and adhere to strict deadlines

Ability to manage numerous and sometimes conflicting objectives, projects, and/or activities at the same time, as well as to manage multiple tasks with minimal supervision and guidance

Ability to simplify complex material to train others effectively

Stewardship Requirements:

Adheres to FOF principles of stewardship by using time and resources efficiently

Pay Range: $95,800 to $111,892

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. 

*Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by November 2, 2026.  However, this posting will remain open until filled. 
• The potential employee start date is November 9, 2026

Posting date:  October 2, 2026

Un-posting date: ongoing until filled

Posting contact email: [email protected]

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.