Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Reading Office 2/3 day per week hybrid working
Salary: £32,000 to £36,000 + performance related annual bonus + a range of other benefits to support your family, finances, and wellbeing.
Working Pattern: Permanent - Full time 37 hours per week
The Sales Support Coordinator is responsible for enabling the smooth, accurate and efficient progression of customer orders from initial capture through to delivery, tail order placement on supplier portals and cease activity where required.
The role supports Sales, Customer Delivery and external suppliers by ensuring orders are processed correctly, data quality is maintained, and stakeholders are kept informed throughout the order lifecycle.
The post holder contributes to a positive customer experience, timely revenue realisation and operational efficiency by maintaining strong process discipline and supporting continuous improvement across the sales support function.
- Create, validate and submit customer orders and process cease activities accurately across internal systems and third-party supplier portals.
- Check order information for completeness and accuracy, ensuring readiness for processing, delivery or cessation.
- Provide guidance to Sales teams on order requirements, process compliance and system completion.
- Liaise with Customer Delivery teams and external suppliers to progress orders, cease requests and resolve issues.
- Maintain high standards of data accuracy, record keeping and stakeholder communication throughout the order lifecycle.
- Provide timely updates on order status, risks, delays, cease requests and dependencies to relevant stakeholders.
- Support delivery and revenue realisation by helping to minimise order errors, rework, processing delays and service cessation issues.
- Monitor adherence to processes, controls and service expectations within the sales support function.
- Identify opportunities to improve order quality, efficiency and customer outcomes.
- Contribute to the continuous improvement of systems, processes and ways of working.
Previous experience in a sales support, order management, customer service, provisioning or business operations role, ideally within telecommunications, connectivity or another process-driven service environment.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact [email protected]
Skills Required
- Previous experience in a sales support, order management, customer service, provisioning, or business operations role
- Experience within telecommunications, connectivity, or another process-driven service environment
What We Do
We’re Neos Networks, a leading B2B telecoms provider with Britain’s biggest business-dedicated network. Our high capacity fibre network is transforming connectivity for Critical National Infrastructure and businesses across the UK From telecoms, energy and emergency services to media and banking, we supercharge organisations with high-capacity, low-latency networks – making connectivity work for you. Our goal is to provide connectivity for the future, enabling businesses nationwide to meet the growing demands of AI, 5G, and IoT. We empower you to deliver your digital-first vision. We enable you to grow in an increasingly data-hungry world, connecting your business for the future.
