Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.
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Essential Duties and Responsibilities:
The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:
- Respond to client inquiries (sales and billing)
- Interact with customers via webinar, phone and email
- Assist with inbound and outbound calls
- Be a key point of contact for subscription renewals
- Monitor and track daily, weekly and monthly billing
- Fully understand clients digital journeys, boost conversion, retention and customer delight
- Fully understand and own Mvix billing system:
- Prepare and send invoices to clients
- Identify and improve billing gaps
- Identify and improve churn
- Create estimates / proposals for existing clients who are looking for additional products from us
- Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
- Followup with clients on the status of those proposals
- Assist the sales team, as needed
- Create Orders, Invoices and ensure timely payment from clients
- Generate and maintain reports and analytics
What does it take to be a SSA at Mvix?
- Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.
- Proven accounting experience with strong mathematical skills is a PLUS
- Strong customer service and time management skills
- Understanding of basic principles of finance, accounting and inside sales
- Superb time management and detail orientation
- Proven Client Interaction experience
- Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.
- Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.
- Team player mentality
- Competitive Spirit
- Ability to work in a fast-paced, high-energy environment
Preferred skills and qualifications
- Associate’s degree or equivalent
- Experience in accounts receivable (or accounts payable)
- Experience in driving process improvement
Schedule
- Mon-Fri, 8 hour working shift with 1hr “off-the-clock” lunch break
- Staggered Shifts are available upon request
This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.
Benefits include:
- generous PTO, sick leave and holidays
- health and dental insurance
- ongoing certification opportunities
- competitive 401k match
- flexible hours (no weekend/overnight shifts)
- gym membership reimbursement
- company-funded professional development
- life insurance
- short-term disability insurance
- tenure bonus (5yr & 10yr)
- And much more……………
Did we mention a pet friendly environment?
We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.
Top Skills
What We Do
Founded in 2005, Mvix is a leading provider of turnkey digital signage solutions that include hardware, free digital signage software, content, and implementation services.
Today, over 15,000 customers including NASA, Sodexo, Discovery Channel, Newcomb Oil, Virginia Tech, University of Washington, Crowne Plaza and Nike rely on the Mvix platform to power hundreds of screens across their campuses. They selected Mvix for the easy-to-use software with a low learning curve and our cost-effective pricing that improves the ROI of their investment.
Our cloud-based software platform – unique for integrations with multiple dynamic content APIs – has been recognized by brands and industry analysts as an innovative visual communication solution that elevates on-site digital experiences. We won the 2017 DIGI Award for Best Digital Signage Software and the InfoComm 2017 Best of Show Award for Digital Signage Software.
To better serve our customers and the industry, we continue to enhance our digital signage platform and stay relevant as communication needs evolve.
If you’re planning a transition to digital signage, or simply wish to know more about us and what we do, give us a call at 703.382.1739 or visit us at mvixdigitalsignage.com
