Sales Support Analyst

The Vacancy

Doble-Megger is a worldwide leader in the design and sale of electrical test equipment and has been the premier provider of advanced test and measuring instruments for electrical power applications for more than 100 years. Our products provide testing solutions in critical electrical power maintenance areas such as cable fault locating, protective relay testing, and power quality testing. Megger’s wide range of test equipment is the first choice of engineers and technicians across utilities, manufacturing, infrastructure, transportation, and telecommunications.

Sales Support Analyst will support the sales team and be responsible for pre-sales activities involving standard instruments, including lead qualification, preparation of quotations and proposals, order processing, credit-related activities, and other administrative support functions.

Duties include but are not limited to:

·        Provides pre- and post-sales support to the global sales team.

·        Prepares quotations and proposals to be presented to customers and channel partners, primarily focused on simple products, software, and fee-based services. May support other areas of the business as required.

·        Responds to and complete customer requests for commercial documentation, including but not limited to insurance, safety, compliance, quality, legal, financial, supplier registration forms, websites etc.

·        Communicates with the sales team, channel partners, and customers on the status of orders.

·        May provide lead qualification for inquiries through website, events, and other forums.

·        Works closely with Logistics department on any outstanding issue.

·        Monitor centralized intake channels for customer purchase orders and service requests.

·        Initiate a Task to create and update customers in CRM system.

·        Perform order entry, create document folders, and send order confirmations to the customers

·        Assist with credit applications and process Credit & Rebills

·        Ensure data accuracy and compliance with internal procedures

·        May be assigned to execute other initiatives within the Sales Operations department.

·        Bachelor’s Degree B.A./B.S. or equivalent related experience.

·        2 + years of direct experience in a Sales Support role. Experience in electrical, manufacturing, or industrial environments is preferred.

·        Strong interpersonal skills with the ability to work independently and within a team environment.

·        Successful record of accomplishments of working with cross-functional teams.

. Bilingual Preferred

·        Strong communication skills in English, both written and verbal.

·        Excellent organizational and time management skills.

·        A history of meeting customer driven deadlines.

·        An anticipation of needs and proactive approach.

·        A professional demeanor at all times both with all stakeholders both internal and external to Doble.

·        Previous SAP ERP experience preferred.

·        Demonstrated proficiency with Microsoft Office (Outlook, Word, Excel, SharePoint).