- Salary up to £25,000 depending on experience
- Assist the Customer Success Manager with their administrative duties and customer support.
- Providing full support, lead & influence alongside the Customer Success Manager in relation to the new Customer Success initiatives across the business.
- Answering customer incoming calls, emails and cases in a professional and timely manner.
- Providing excellent customer service.
Having 1+ years of relevant experience in sales, account management, customer success or customer service/ customer facing roles would be a plus. Similarly, having experience working with Salesforce.com or other Force.com platforms experience, and/or a VOIP Service Provider/ Telco environment would be desirable.
Skills Required
- At least 1 year of relevant experience in sales, account management, customer success, customer service, or customer-facing roles
- Experience with Salesforce.com or other Force.com platforms
- Experience in a VoIP service provider or telecommunications environment
What We Do
Extech 2000 Limited is a UK provider of business IT support and Microsoft solutions. It helps organizations with 2–200+ seats through proactive IT strategy, device support, cloud services, Microsoft 365 and Azure optimization, cybersecurity, document management, broadband, and VoIP telephony. Its broader offering includes computer products, support services, and recruitment for IT and engineering roles through permanent and contract placements.
