Melbourne-based Activ8me started life over 15 years ago serving rural, regional and remote Australian communities with satellite broadband. We have since grown to become Australia's largest satellite internet provider, and an acknowledged expert in remote and rural communications technology.
Today, Activ8me offers the latest innovation in nbnTM satellite, fixed wireless, fibre, public Wi-Fi, ADSL and voice (VoIP) technology, to a customer base of over 40,000.
Activ8me provides commercially viable communication solutions to Government agencies and commercial entities, such as developing, installing and maintaining innovative community phones and public Wi-Fi across hundreds of remote Indigenous communities under the Australian Government's Remote Australia Strategies Programme. Activ8me Public Wi-Fi is now being applied to other commercial applications, such as connecting remote workforces, tourist destinations and agricultural businesses.
Job DescriptionJob Summary
We are seeking a detail-oriented, thorough, and organized sales supervisor to join our growing team. In this position, you will play a key role in providing excellent customer service and growing company revenue. You will supervise and coordinate the schedules of the sales representatives to meet and exceed sales quotas.
Responsibilities:
- Understand customer needs and offer solutions and support
- Organize and coordinate sales representatives schedules
- Research potential leads from business directories, web searches, or digital resources
- Recruit, hire, and train new sales representatives
- Receive and report on all sales leads
- Supervise sales representatives and assistants
- Answer potential customer questions and follow-up call questions
- Work with sales team when closing sales
- Track weekly, monthly, and quarterly performance and sales metrics
- Meet all sales quotas and goals
- Assist sales representatives and team to meet and exceed goals
Requirements and Qualifications
- High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
- Two (2) years’ previous experience in customer support, client services, sales, or a related field
- Demonstrated and proven sales results
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
- Focused on customer service
- Excellent verbal and written communication skills
- Persuasive and goal-oriented
- In-depth understanding of company services and its position in the market
- Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to multitask, prioritize, and manage time efficiently
All your information will be kept confidential according to EEO guidelines.
Skills Required
- High school degree or equivalent
- Bachelor's degree in business administration, business, or related field
- Two years of experience in customer support, client services, sales, or a related field
- Demonstrated and proven sales results
- Basic computer skills
- Experience tracking and recording call information, filing documents, or updating customer profiles and accounts
- Excellent verbal and written communication skills
- Persuasive and goal-oriented approach
- Understanding of company services and market position
- Customer service and customer needs assessment skills
- Ability to multitask, prioritize, and manage time efficiently
What We Do
Activ8me is an Australian-owned internet service provider and telecommunications carrier focused on connecting rural, regional, and remote communities. Founded in 2005, it delivers broadband through satellite, fibre-optic, wireless, and NBN network services, plus home-phone and VoIP solutions. Serving residential and business customers, Activ8me also provides internet plans, installation, technical support, and maintenance designed for regional and remote customers across Australia.
