Sales & Operations Manager

Posted Yesterday
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Westville, Nelson Mandela Bay, Eastern Cape, ZAF
In-Office
Senior level
Insurance • Financial Services
The Role
Own and optimize the technology supporting sales teams, including CRM systems, diallers, integrations, and operational platforms. Ensure system stability, scalability, uptime, and trading continuity while improving workflows and operational efficiency. Collaborate with IT, operations, and leadership in telesales and face-to-face sales environments to continuously improve performance and reliability.
Summary Generated by Built In

We’re on the hunt for a Sales & Operations Manager. Are you passionate about keeping high-performance sales environments running seamlessly through smart, reliable technology? Do you thrive in fast-paced telesales and face-to-face environments where uptime, systems, and operations directly impact performance? If so, we’re eager to learn more about you!

As a Sales & Operations Manager, you will own and optimise the technology that powers our sales teams. You will ensure our CRM, diallers, integrations and operational systems are stable, scalable, and continuously improving. You will work across IT, operations, and leadership to drive uptime, improve workflows, and enable trading continuity across the business.

If you have the following:

  • 4–6 years’ experience in sales technology, CRM operations, product ownership, or business systems

  • Experience working in sales environments such as telesales, BPO, financial services or similar

  • Strong understanding of systems, workflows, integrations and operational optimisation

  • Proven ability to improve system performance, uptime and operational efficiency

We'd love to hear from you!

Skills Required

  • 4-6 years of experience in sales technology, CRM operations, product ownership, or business systems
  • Experience working in telesales, BPO, financial services, or similar sales environments
  • Strong understanding of systems, workflows, integrations, and operational optimization
  • Proven ability to improve system performance, uptime, and operational efficiency
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The Company
HQ: Durban
1,911 Employees
Year Founded: 1994

What We Do

The Unlimited is a South African financial-services provider offering insurance and protection products including medical, life/death, motor, legal and gap cover, alongside customer rewards. It also operates an international business-process-outsourcing service, delivering customized services through more than 1,500 agents across 14 sites. Its stated purpose is to make a meaningful difference and “shift lives,” including through support for The Unlimited Child, an independent nonprofit it founded.

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