The Sales Operations Manager is responsible for working closely with the sales leadership team to define, implement, and manage processes that support Nextech’s sales growth plans. The Sales Operations Manager maintains documentation on sales processes, assists with on-boarding new sales reps, and optimizes sales productivity.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include but are not limited to:
- Manage productivity metrics and sales engagement statistics to develop meaningful sales processes.
- Initiate/identify and implement opportunities for sales process improvements.
- Manage monthly sales Commissions process in alignment with accounting & finance.
- Manage sales territory alignment processes, documentation, and enablement.
- Support sales teams with Salesforce.com day-to-day management.
- Manage the administration of the company Sales Commissions and Bonus Plans.
- Liaise with other departments to ensure the smooth handoff of data.
- Develop processes to track trends in the competitive landscape and maintain competitive insights.
- Assist in evaluating emerging market opportunities.
- Manage special projects to support sales and marketing with go-to-market initiatives.
- Other responsibilities as defined by VP Sales Operations.
Minimum Requirements
- Bachelor’s degree in business administration or related field and/or related experience.
- 5 years proven ability to manage operational functions such as centralized sales support, reports and analysis.
- 5 Years of Salesforce experience.
- 5 years of BI, commission & automation tool experience; Ex: Gong, Everstage, Hubspot, Chilipiper, LinkedIn Navigator.
- Excellent organizational skills and ability to manage and prioritize a heavy workload in a fast-paced environment.
- Proven ability to present facts and recommendations effectively in verbal and written form.
- Must possess high degree of professionalism and proven ability to work with confidential information.
- Demonstrated collaborative and team-oriented attitude.
- Ability to develop and manage initiatives to completion.
- Demonstrated leadership and communications skills that support Nextech values and behaviors
- Excellent communication skills, both written and verbal.
Preferred Qualifications
- Salesforce.com Certification and SFDC Administrator Experience
- Experience with MEDDIC
- Experience in both SalesCloud and ServiceCloud
- Experience managing a global team of direct reports across revenue operation roles
- Experience with integrated HubSpot, CPQ, and/or NetSuite into Salesfoce.com
Working Environment/Physical Demands
- 100% Remote with occasional travel
- Long-distance or air travel as needed – not to exceed 15 % travel.
- Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
Generous annual bonus opportunity
Skills Required
- Bachelor's degree in business administration or a related field, and/or related experience
- Five years of experience managing operational functions such as centralized sales support, reporting, and analysis
- Five years of Salesforce experience
- Five years of experience with business intelligence, commission, and automation tools
- Excellent organizational skills and ability to prioritize a heavy workload
- Ability to present facts and recommendations effectively in verbal and written form
- Professionalism and ability to handle confidential information
- Collaborative and team-oriented attitude
- Ability to develop and manage initiatives through completion
- Leadership and communication skills
- Excellent written and verbal communication skills
- Salesforce certification and Salesforce Administrator experience
- MEDDIC experience
- Experience with Sales Cloud and Service Cloud
- Experience managing a global team of direct reports across revenue operations roles
- Experience integrating HubSpot, CPQ, and/or NetSuite with Salesforce
What We Do
Nextech’s specialty-focused technology solutions are personalized to meet the unique workflow requirements of specialty providers, helping practices increase efficiencies across their clinical, administrative, financial and marketing functions using a single platform. Offering all-in-one, ONC-certified electronic medical records (EMR/EHR), practice management, revenue management, and patient engagement software and services, Nextech is recognized as the top single solution provider for ophthalmology, plastic surgery and dermatology, serving a client base of more than 9,000 providers and 50,000 office staff members. Offering physicians intelligent healthcare technology, Nextech focuses on the success of its specialty practices through consultative guidance and implementation of solutions tailored to the speed and workflows of individual providers.
