JOB SUMMARY
Reporting to the Director of Sales & Marketing, the Sales and Marketing Coordinator performs advanced administrative, database management and event support services for the new buildings and facilitates daily operations of the marketing team. The Sales & Marketing Coordinator respectfully interacts with all residents, family members, visitors, colleagues, and staff. This is a safety sensitive position.
ESSENTIAL FUNCTIONS
It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Plan and execute all logistics related to special events which include groundbreaking ceremonies and on or off-site meetings to maintain engagement with prospects/depositors for an extensive period of time (i.e. - 2 years).
- Builds relationships with our new residents and seeks to understand the magnitude of the residents’ decision and is compassionate with the residents’ needs and feelings and responds appropriately.
- Create email blasts, mass mail outs, and general marketing automation.
- Maintain advertising files for OIR Statute 651.
- Answering phones, greeting visitors, screen inquiries in a pleasant and professional manner. Provide telephone support to sales team as needed.
- Produce and distribute reports, maintain files, keep time/expense/commission sheets for sales staff.
- Operate and administer CRM database:
- Prepare accurate reports from the CRM.
- Maintain database effectively and in a timely manner with all inquiries.
- Plan and manage social media platforms.
- Handle all aspects of independent living resident internal apartment moves – communicating availability, coordinating changes, and generating proper paperwork.
- Communicates with new residents within a reasonable timeframe of their move and coordinates all aspects of the move including a comprehensive orientation.
- Team with construction project manager on new resident selections including availability of design options, ability to minimally customize and timing for completion.
- Keeps Sales Manager fully informed of all progress and challenges.
- Coordinate and complete special project assignments.
- Regular and reliable attendance is an essential function of this job.
ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS
The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.
- Thinking critically; defined as reading, understanding, and taking appropriate action on detailed and complex information.
- Walking long distances daily and ability to stand for long periods of time.
- Repetitive actions/motion of one or both hands
- Hearing ordinary conversation and office sounds
- Verbal communication in person and on the phone
- Written communication by hand and on PC
ADAAA COMPLIANCE
Village On The Isle is an Equal Opportunity Employer. In compliance with the ADAAA, Village On The Isle will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodation with the employer.
WORKING CONDITIONS
Work is conducted primarily in health care facility. There is possible exposure to communicable diseases and blood and body fluids that may contain HIV and/or HBV. This position frequently requires working within strict deadlines, under stressful conditions and with a variety of personalities, who may at times be emotional.
MISSION STATEMENT
Village On The Isle is a not-for-profit continuing-care retirement community affiliated with the Evangelical Lutheran Church in America. We are committed to sharing God’s love by promoting individual growth and dignity, enhancing the quality of life and meeting the human and spiritual needs of our residents, staff and community. It is not a requirement to be Lutheran to work at Village On The Isle.
QualificationsMINIMUM QUALIFICATIONS
- High school graduate or GED required.
- Superior interpersonal and relationship building skills required.
- Minimum of 3 years of experience as Administrative Assistant which includes customer service.
- Professional presentation to others.
- Ability to listen, interact and respond effectively with senior population.
- Computer literacy including Microsoft Office suite and knowledge of CRM databases required.
Skills Required
- High school diploma or GED
- Superior interpersonal and relationship-building skills
- At least 3 years of administrative assistant experience, including customer service
- Professional presentation skills
- Ability to listen, interact, and respond effectively with senior adults
- Computer literacy, including Microsoft Office Suite
- Knowledge of CRM databases
What We Do
SWFL Retirement Centers has supported retirees since 1990 with comfortable retirement communities in Florida focused on dignity, care, and independence. Our core idea is to enrich the lives of seniors by providing a meaningful, comfortable lifestyle.
