The Role
Manage dealership sales operations, especially used-vehicle inventory, pricing, merchandising, purchasing, reconditioning, and sales performance. Coach, hire, train, and lead sales associates; desk vehicle deals; appraise trade-ins; analyze business results; maintain inventory turnover; and resolve customer concerns. The role also ensures accurate online vehicle listings, effective customer deliveries, compliance with dealership policies, and collaboration with service departments.
Summary Generated by Built In
Dutch Miller Kia of Charlotte is looking for a Sales Manager to join our growing team.
We're a place for employees to have a career, not a job. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers.
What We Offer
- Medical, vision, and dental insurance
- Competitive pay
- Strong mentorship program
- Ongoing training and education
- Paid training
- 401(k) plan
- Paid time off
- Career progression
- Employee outings
- Salary + bonus (monthly salary + HUGE units bonus!
- 50k-100k potential!
Responsibilities
- Assist with coaching and mentoring sales associates
- Effectively manage all areas of used car department, including but not limited to retail, purchasing, pricing, display, merchandising, and promotion of used-vehicles.
- Ensure effective inventory mix and pricing to market.
- Partner with Service Departments to manage the reconditioning of used vehicles and get vehicles front-line ready as quickly as possible
- Make sure cars are pictured and represented with correct options online
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
- Maintain inventory with a quick turn rate
- Assist in hiring, training and effectively leading sales associates and ensures all dealership policies are always followed.
- Analyze the business to determine shortfalls and developing action plans to improve performance
- Handle and resolve any customer issues or concerns promptly and professionally.
- Ensure high standards are held for delivery of vehicles to customers.
- Desk both used and new car deals
- Appraise trade-ins and used car inventory purchases
Requirements
- Previous experience in the automotive industry required
- 3 years of experience in the management of used car inventory preferred
- Ability to adapt and learn in a sales environment
- Outgoing with a friendly personality, especially while handling objections & negotiating pricing
- Have quality customer service skills
- Possess strong communication skills
- Valid Driver’s License and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Previous experience in the automotive industry
- Three years of experience managing used car inventory
- Ability to adapt and learn in a sales environment
- Outgoing personality and ability to handle objections and negotiate pricing
- Quality customer service skills
- Strong communication skills
- Valid driver's license and clean driving record
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The Company
What We Do
Dutch Miller Auto Group is a multi-brand automotive dealership group that provides new and used vehicle sales and repair services. They operate several locations across West Virginia, Kentucky, and North Carolina, specializing in a wide range of brands including Chevrolet, Dodge, Chrysler, Jeep, Ram, Hyundai, and Kia.
