Summary
#FINDYOURLIMITLESS with Reliable Heating & Air!
As Sales Lead Coordinator for Reliable Heating & Air, you will play a crucial role in driving the success of our sales team by efficiently managing leads, coordinating sales activities, and ensuring a seamless communication flow between different departments. Your primary objective will be to support the sales team (Home Comfort Advisors) in achieving their targets by organizing and prioritizing leads, maintaining accurate records, and facilitating effective communication with potential clients.
Essential Functions
- Provide administrative support for our sales team.
- Answer incoming calls and provide top-notch customer service to potential and current customers (both external and internal)
- Communicate continuously throughout the day with Home Comfort Advisors, Dispatch and Call Center Representatives.
- Receive and process sales leads and referrals from service technicians
- Provide follow-up on quotes and communications with customers as needed.
- Draft and email up-to-date schedules to Home Comfort Advisors
- Schedule all phone, web and email requests for estimates
- Properly and timely complete paperwork
- Schedule and maintain jobs on board and send out availability updates
- Maintain and update lead logs and assist in updating reports for daily sales totals when needed.
- Confirm accuracy of booked calls and report discrepancies to appropriate department.
- Adjust HCA schedules as needed.
- Other duties as assigned
Qualifications
- High school diploma or equivalency preferred.
- Proven experience in a similar role, preferably in the HVAC industry
- Ability to work in a dynamic and fast-paced environment.
- Excellent interpersonal, written and communication skills
- Highly organized with exceptional follow-through abilities
- Detail-oriented and capable of maintaining accurate records.
- Strong working knowledge of Microsoft Excel and proven proficiency in Microsoft Office Suite
- Ability to adapt and learn new software
Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- High school diploma or equivalent
- Experience in a similar role, preferably in the HVAC industry
- Ability to work in a dynamic, fast-paced environment
- Excellent interpersonal, written, and verbal communication skills
- Highly organized with exceptional follow-through
- Detail-oriented and able to maintain accurate records
- Strong working knowledge of Microsoft Excel
- Proficiency in Microsoft Office Suite
- Ability to adapt to and learn new software
What We Do
Since 1978, Reliable Heating & Air has been serving all of Metro Atlanta's communities offering heating, cooling, plumbing and electrical services, indoor air quality, duct cleaning, insulation and home and building performance for both residential and commercial customers. We're a locally operated company - big enough to provide a wide range of services and the highest quality products, but small enough to offer the best service available with a personal touch. We are honored to be the Nation's #1 TRANE Dealer. We are always hiring HVAC installers, service techs, plumbers, and electricians. We can provide you with year round work in-house training, health insurance, vacation, and paid holidays.
