The Role
Serve as the technical leader throughout the customer lifecycle, including technical discovery, product demonstrations, evaluations, deployments, training, troubleshooting, adoption, renewals, and expansion support. Partner with Sales, Customer Success, Operations, Product, and Engineering to help customers implement robotic systems in construction environments, communicate business value, gather field feedback, and improve customer outcomes. This in-office San Francisco role requires approximately 30–35% travel to customer project sites.
Summary Generated by Built In
About Civ Robotics
About the Role
What You’ll DoPre-Sales / Technical Selling
What We’re Looking ForMinimum Qualifications / Must-Haves
What You’ll Get
Civ Robotics is revolutionizing the $3 trillion infrastructure construction industry by automating repetitive, labor-intensive tasks. Our mission is to bridge the workforce gap and accelerate the development of critical infrastructure projects with cutting-edge robotics and autonomous navigation technology.
With over 100 robots deployed and actively transforming construction sites worldwide, we’re redefining efficiency, safety, and precision in the field. Backed by top-tier investors, Civ Robotics is a fast-growing startup headquartered in San Francisco, founded by industry experts with deep construction experience.
Join us in building the future of construction automation and be part of a team that’s shaping the next generation of robotics.
We’re hiring a Sales Engineer to join our Sales team and serve as a technical leader across the customer lifecycle, from pre-sales demos and technical discovery through deployments, training, adoption, and expansion support.
You’ll partner closely with Sales, Customer Success, Operations and Engineering to help customers successfully adopt Civ Robotics in real-world construction environments. This role is ideal for someone who enjoys solving hands-on technical challenges, building trust with customers, and driving outcomes that directly impact revenue and retention.
This is an in-office role in San Francisco with regular travel to customer job sites.
- Lead technical discovery to understand customer workflows, constraints, and success criteria.
- Run compelling product demos (office + on-site) and communicate value in a practical, customer-specific way.
- Partner with Sales on evaluations, pilots, proposals, and technical validation to support closing and expansion.
- Serve as a trusted technical advisor to stakeholders across operations, site leadership, technical teams, and executives.
- Support deployments and onboarding: train customer teams on robot operation, best practices, and basic maintenance.
- Provide hands-on troubleshooting for robotic/electrical systems and hardware/software integration issues.
- Document customer interactions, common issues, and repeatable solutions; contribute to playbooks and training materials.
- Monitor adoption signals (usage, friction points, operator feedback) and proactively address risks.
- Partner with Sales / Customer Success on renewals, upsells, and long-term account health.
- Join QBRs and customer check-ins as the technical voice: outcomes, ROI, roadmap alignment, and next steps.
- Gather field feedback and share insights with Product/Engineering to drive continuous improvement.
- Help drive customer advocacy: references, case studies, and site visits.
- 3+ years in a Sales Engineer / Solutions Engineer / Field Engineer / Technical Account / Robotics Field Ops type role (or similar customer-facing technical role).
- Hands-on experience with hardware + software systems (robotics, IoT, industrial automation, construction tech, etc.).
- Strong troubleshooting instincts and comfort working on-site in messy real-world environments.
- Excellent communication and presentation skills, able to translate technical details into business outcomes.
- Ability to work cross-functionally (Sales, CS, Product, Engineering) and thrive in a fast-moving startup.
- Willingness to travel to project sites as needed (typically ~30–35%).
- Experience in construction, solar, civil engineering, surveying, or adjacent infrastructure workflows.
- Familiarity with GNSS/GPS, RTK, total stations, or construction layout processes.
- Experience running pilots / evaluations and supporting procurement or vendor selection processes.
- Comfort working with metrics and customer health signals (adoption, retention risk, ROI).
- A high-impact role in a fast-growing robotics startup.
- Opportunity to shape customer experience and influence product roadmap through field feedback.
- Competitive salary + performance-based incentives.
- Equity / stock options.
- Health, dental, and vision benefits.
Skills Required
- 3+ years of experience in a Sales Engineer, Solutions Engineer, Field Engineer, Technical Account, Robotics Field Operations, or similar customer-facing technical role
- Hands-on experience with hardware and software systems, such as robotics, IoT, industrial automation, or construction technology
- Strong troubleshooting skills and comfort working on-site in real-world environments
- Excellent communication and presentation skills, including translating technical details into business outcomes
- Ability to work cross-functionally with Sales, Customer Success, Product, and Engineering teams
- Willingness to travel to project sites, typically approximately 30–35%
- Experience in construction, solar, civil engineering, surveying, or adjacent infrastructure workflows
- Familiarity with GNSS/GPS, RTK, total stations, or construction layout processes
- Experience running pilots or evaluations and supporting procurement or vendor selection processes
- Comfort working with customer metrics, adoption signals, retention risk, and ROI
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The Company
What We Do
Civ Robotics is a construction tech startup aiming to revolutionize land surveying. Laying out coordinates has never been so simple and efficient thanks to our cutting edge robotics mechanism and intuitive mission planner that ensures sub-inch accuracy of our markings.
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