Description
Summary
Provide dedicated administrative support to a Senior Sales Representative, managing the paperwork, scheduling, and customer follow-up behind their residential accounts so they can focus on selling.
Essential functions
- Handle the paperwork flow for the Senior Sales Representative’s residential accounts
- Enter jobs and services into the computer system
- Put together work packets for installers on the Senior Sales Representative’s jobs
- Create Change Orders
- Assist the Senior Sales Representative with day-to-day processes and keep their pipeline organized
- Help the Senior Sales Representative with computer issues and company software
- Help handle customer complaints on their accounts
- Prepare paperwork for returns
- Print Job Schedule reports and coordinate with accounting to create COD invoices
- Assist the Senior Sales Representative and Sales Manager with developing tools and procedures to streamline work processes
- Help grow the Senior Sales Representative’s customer base and develop relationships with prospective clients
Requirements
Required qualifications
- High school diploma or equivalent
- Experience in flooring, home improvement, construction, interior design, or another installation-based industry
- 2+ years of administrative, office, or customer service experience
- Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software quickly
- Strong organizational skills and attention to detail, especially with orders, measurements, and paperwork
- Clear, professional written and verbal communication, by phone and in person
- Ability to manage several jobs at once and meet deadlines
- Basic math skills (calculating square footage, pricing, and totals)
- Ability to handle confidential customer and pricing information with discretion
Preferred qualifications
· Familiarity with flooring products (carpet, hardwood, LVP, tile, laminate) and installation terms
· Experience with flooring or construction software
· Experience supporting a sales representative or executive directly
Skills Required
- High school diploma or equivalent
- 2+ years of administrative, office, or customer service experience
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Ability to learn new software quickly
- Strong organizational skills and attention to detail
- Clear, professional written and verbal communication
- Ability to manage multiple jobs and meet deadlines
- Basic math skills, including square footage, pricing, and totals
- Ability to handle confidential customer and pricing information discreetly
- Experience in flooring, home improvement, construction, interior design, or another installation-based industry
- Familiarity with flooring products and installation terms
- Experience with flooring or construction software
- Experience supporting a sales representative or executive directly
What We Do
Floors Etc. is a full-service flooring company offering a comprehensive range of products and services, including carpet, hardwood, tile, and vinyl, with design consultations, project management, and installation for residential and commercial clients. Their promise guarantees comprehensive care from showroom to installation and beyond.
