About M&D
For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41+ branch locations, a nationwide outside sales team, and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
Position Summary
The Sales Representative Assistant is responsible for supporting the Sales Representatives, so the sales department’s needs are met and its goals are reached. This includes processing orders, preparing quotes, and helping customers.
Essential Duties and Responsibilities:
- Process designated orders, including orders taken over the phone.
- Create and complete customer quotes, and verify web orders as needed.
- Work directly with a designated Sales Representative.
- Assist Sales Representatives with returns and warranties.
- Answer inbound calls and transfer callers to a Tech or the parts department based on customer needs.
- Check and respond to emails.
- Answer customer questions and follow up with customers.
- Check parts availability.
- Use company databases proficiently to look up parts.
- Suggest products and services to customers based on their needs.
- Ensure customer satisfaction and build excellent client relationships.
- Recognize priorities and solve problems as they come up.
- Perform other duties as assigned by supervisor.
Minimum Qualifications (Knowledge, Skills, and Abilities):
- Knowledge of Microsoft Office programs.
- Knowledge of typing, grammar, and basic written and verbal communication skills.
- Knowledge of basic customer service principles.
- Successful completion of pre-employment background and drug screening.
- Fosters good coworker citizenship and contributes to a positive work environment.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
- Prolonged periods sitting at a workstation working on a computer and telephone
- Frequent inbound and outbound calling
- Ability to lift, move, and carry objects to 15 lbs.
- Exposure to noise throughout the shift in an office cubicle environment
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status,
familial status, disability, military status, and genetic information.
Skills Required
- Knowledge of Microsoft Office programs
- Typing, grammar, and basic written and verbal communication skills
- Knowledge of basic customer service principles
- Successful completion of pre-employment background screening
- Successful completion of pre-employment drug screening
- Ability to foster positive coworker relationships and contribute to a positive work environment
- Ability to sit for prolonged periods while working at a computer and telephone
- Ability to make frequent inbound and outbound calls
- Ability to lift, move, and carry objects up to 15 pounds
What We Do
M&D Distributors, operating as Magneto & Diesel Injector Service, supplies and remanufactures diesel engine parts for heavy-duty and high-horsepower applications. It serves trucking, infrastructure, agriculture, marine and transportation markets, offering components and technical support as a one-stop aftermarket provider. Its remanufacturing work restores fuel injectors, pumps, cylinder heads and turbochargers to like-new condition, supported by decades of industry experience and an expanding national branch network.
