DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.
We have newly created roles delivering support to our customers through the legal process of contract, document and title exchange within our Conveyancing.com.au business.
Conveyancing.com.au is Australia's leading conveyancing-only law firm with offices across Australia and 7-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila office.
Job DescriptionThe Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.
We are currently looking for a Review Admin to work as part of a team providing support to lawyers and paralegals in the preparation of necessary documents for review and drafting. Candidates must have a solid understanding of confidentiality and data protection practices. The ultimate goal is to maintain the company's records and ensure that clients' expectations are managed effectively.
Duties include:
- Primary reviewing the contract coming from the client, ensures that the client's request is serviceable by the company.
- Thoroughly review and analyze contracts to identify errors, inconsistencies, or potential risks.
- Assess the legal and financial implications of contract terms and conditions.
- Ensure compliance with applicable laws and regulations.
- Maintain accurate and organized contract records and documentation.
- Coordinate with various stakeholders, such as legal teams or department heads, to address any contract-related concerns or issues.
- Provide assistance and support dispute resolution processes.
- Stay updated with changes in relevant laws or industry regulations that may impact contract reviews.
- Maintain confidentiality and adhere to ethical standards when handling sensitive contract information.
- Perform other tasks assigned by Management
You pride yourself on delivering great customer experiences and thrive in an environment where you can actively solve complex problems for customers. You’re able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Being highly organised your team know you can be depended on and are always reliable.
With a completed Bachelor’s degree you will have:
- Experience working with legal concepts, definitions and documentation preferred
- Experience delivering exceptional customer service
- 1-2 years direct customer contact (written and phone based) experience working with Aust / NZ, US or UK customers
- Ability to anticipate needs of team members and clients, and self initiative to meet those needs
- Strong written and verbal skills for regular communications to various stakeholders, including team members and clients
- Critical thinking skills and a proactive approach to problem solving
- Efficient – able to handle multiple demands while remaining flexible and adaptable to change
- Ability to act on strategies for solving problems and meeting objectives before being asked to do so
- Exceptional attention to detail
- Perseverance and commitment
- Ability to work alone as well as part of a high performing team
- Commercial awareness and desire to keep abreast of developments
- Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions
- Expertise in Microsoft 365 applications
WORKING LOCATION AND REQUIREMENTS
This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
- conducive home office (free from noise and distraction)
- main internet: wired internet of at least 50mbps
- reliable back up internet: at least 10mbps speed
Skills Required
- Completed Bachelor's degree
- Experience working with legal concepts and documentation
- 1-2 years direct customer contact experience
- Strong written and verbal communication skills
- Expertise in Microsoft 365 applications
What We Do
Deep Blue Company aims to improve the sale-to-settlement journey for all Australians by offering integrated technology and services that streamline property transactions.
