Dust to Dazzle Maids is a residential and commercial cleaning company based in East Texas, operating since 1982. We're hiring a full-time, remote Client Success Coordinator to run day-to-day operations inside our CRM (Jobber). This is a customer-facing role — you'll be scheduling jobs, processing invoices, sending quotes, and talking directly with our clients by phone, text, and email. You'll also help retain and grow accounts through upselling.
Responsibilities
- Schedule and manage technician and customer appointments in Jobber
- Process invoices and handle billing questions
- Build and send quotes to new and existing clients
- Handle inbound customer service calls, texts, and emails
- Proactively follow up with clients to retain service and prevent cancellations
- Identify and pitch upsell opportunities (add-on services, upgraded packages)
Requirements
- 1–2 years of hands-on experience using Jobber — required, please don't apply without this
- Excellent spoken and written English — you'll be the voice of our company to US customers
- Strong customer service instincts — friendly, patient, solution-oriented
- Comfortable making upsell conversations feel natural, not pushy
- Reliable high-speed internet, working headset, quiet work environment
- Available to work Monday–Friday during US Central Time business hours
Pay & Payment
- Starting rate: $10/hr, full-time
- Upsell bonus opportunities — earn extra for closed upsells and add-on services
- Paid via Wise
To Apply
Submit:
- Your resume
- A short video (2–3 minutes) introducing yourself in English — cover your Jobber experience, your customer service background, and why you'd be a good fit.
Applications without an intro video will not be considered.
Skills Required
- 1-2 years of hands-on experience using Jobber
- Excellent spoken and written English
- Strong customer service instincts; friendly, patient, and solution-oriented
- Comfortable conducting natural, non-pushy upsell conversations
- Reliable high-speed internet
- Working headset
- Quiet work environment
- Availability Monday-Friday during US Central Time business hours
- Resume
- 2-3 minute introductory video in English
What We Do
DNC Facility Services is a second-generation, family-owned commercial cleaning and facility support services company headquartered in Carthage, Texas. Founded by Carla Holmes in 1982 as D&C Cleaning, Inc., the independent, non-franchise company serves hundreds of clients across Texas, Louisiana, and Arkansas, offering janitorial, floor care, carpet and window cleaning, disinfection, sanitizing, and post-construction cleanup for municipalities, school districts, healthcare facilities, and private enterprises.
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