About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We’re changing the way people think about customer care, and we need your help!
We’re looking for a Recruitment Manager to lead and manage our Recruiting Team. Reporting into the Director of Recruiting, this role will also be responsible for supporting recruiting strategies and people-related initiatives within the company.
As Recruitment Manager, You Will…
- Lead and manage Recruiting Teams while developing effective recruiting practices for volume recruiting
- Provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented
- Assist hiring managers with interviewing and selecting candidates for the right corporate culture and role fit
- Support and help implement people-related change initiatives and recruiting deliverables
- Support the development of strategic online recruiting presence – ex. Job Bank, Monster, LinkedIn, Facebook, etc.
- Track and report recruitment acquisition statistics while producing accurate and relevant metrics
- Coach team members on development needs, career growth and learning opportunities
- Help with special projects as needed
As Recruitment Manager, You Have…
- Certificate or degree in Business with a major in Human Resources
- 3-5 years of leadership experience in HR and/or Recruiting, preferably in a contact center setting
- Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong relationships
- The ability to self-manage daily duties and time in a fast-paced, always changing environment
- The ability to organize and follow-up on multiple tasks with accuracy and timeliness
- Creative problem solving and project management skills, with an eye for detail
- The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- A service-oriented attitude with the ability to adapt to change and innovation
- A strategic mindset with the ability to plan and execute for a desired result
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- Certificate or degree in Business with a major in Human Resources
- 3-5 years of leadership experience in HR and/or Recruiting
- Contact center recruiting experience
- Exceptional oral and written communication skills
- Ability to self-manage duties and time in a fast-paced environment
- Ability to organize and follow up on multiple tasks accurately and promptly
- Creative problem-solving and project management skills
- Ability to interact effectively with employees at all organizational levels and diverse backgrounds
- Service-oriented attitude and adaptability to change and innovation
- Strategic planning and execution skills
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
